Lab Charge LLC

Bought two Labchatgers…. One stated buzzing loudly. Tried everything but still wouldn't stop. Have had then five or six weeks. Said to send a video and I don't know how to do it so asked if I could call for them to listen to it… no need a video with sound… asked if I could mail it back at my expense… no need a video. Horrible rip off company…. Buyer Beware!

The buy 3 get one free seemed like a good value. However the air is not better, and a refund is a quarter less than the price paid,

Ordered items. Cancelled order prior to shipping. Order came anyway. Returned items (with tracking) via ADDRESS LABEL THEY PROVIDED, item
Was returned to us. Took many emails to get a new updated return label. Weeks of runaround. Items were returned. Tracking shows they received.

Now their emails claim "empty boxes are a problem"
And "more time is needed to confirm validity of my return(s). It has been over a month with no refund nor resolution in sight!

No phone number for them for obvious reasons.

DO NOT DO BUSINESS WITH THIS COMPANY!

Purchased 5 of the labcharge air purifiers that came with a 2 year full replacement and after 90 day of use this is what happened when I reached out to customer service they wanted $20 dollars to ship the new ones, after several weeks I gave up, I would not purchase these ever again …..

Received my set of icon air purifiers, one did not work tried contacting the Lab Charge customer service, they do not answer the phone calls. The direct you to their 24/7 email site, have emailed them 5 times still no reply. Plus I was charged a bill for $45.00 and another bill for $135.52; second one was the cost for the set, no idea what the $45.00 was for. This has been a terrible company to do business with. And the air purifiers do not work as stated in the sale demo. Stay away!

This is a fake device with nothing more inside than a USB converter circuit, red, green, and blue LEDs and driver chip, a switch and a fan. Everyone needs to know that LabCharge is promoting snake oil at consumers expense. Placed in the inside bottom of the device there's a magnet to give the unit stability and weight. I have been in electronic component repair on the bench and in the field for 45 years. LABCHARGE should be prosecuted to the full extent of the law for extreme fraud. What is the main component of a real ionizer? The main component of an ionizer is an emitter that creates an ionizing field for air to pass through. The emitter can be made of electrostatically charged plates or a high-voltage wire or carbon fiber brush. The only thing missing here is an actual ionizer circuit. This is nothing more than a mood light with a fan.

I bought three units. My order arrived within the time frame they promised.
They appear to work fairly well but only when I remember to clean the filter every two weeks. I've never needed to contact LabCharge so, I don't know what their customer service is like.