Dyson

I'm on my third Dyson stick vacuum over a ten year period. Although a web search shows the expected life span is 10 years, if this is your primary vacuum it's more like 3 years.
Now you're wondering why I keep going back to Dyson since they cost so much more and don't last as long as they claim. The short answer is performance. It does the best job removing dust, dirt and pollen and also can go under most furniture. I bought another brand with a 30 day return policy and did my own comparison so saw for myself Dyson really does clean better.
Another plus is I've been able to use the majority of the old attachments I've acquired so it's not all lost.

Absolutely terrible. The head broke within 2 months, we were told it's because we dared to use the max setting...the entire reason we bought it. So you pay way over the odds for a specific feature that you are then told you can't use because it will continue to break the machine and next time you won't be getting a replacement for free, let me tell you. If I even broach the idea of using the max setting now, it will work for an monumental 5 seconds before draining the entire power of the thing and then requires a 6 hour charge. Insanity that it can marketed like this when it's utter tripe. Avoid, avoid avoid...

I'm disappointed with the quality of the Dyson vacuum cleaner. I purchased it with high hopes for efficiency and ease of use, but was deeply disappointed. The dust container fills up very quickly and you have to empty it often, which takes a lot of time. In addition, the noise from the vacuum cleaner is very high, which interferes with comfortable use. Overall, I do not recommend this vacuum cleaner from Dyson due to its inconvenience and low efficiency.

Very satisfied with the vacuum unit. The battery pack is extremely disappointing. The first power pack was replaced free of charge, because the warranty period was still valid. The second power pack lasted approximately 2.5 years. I have just paid $104.63 to replace it. At this rate, I will have paid for a whole new unit in about 3 years. Something needs to be done about the life of the power packs -- not a good product.

I purchased a new V15 absolute from Costco, and after 2 months of use the vacuum stopped working. After spending an hour on hold, I finally was able to speak to someone who walked me through the extract troubleshooting steps I did prior to calling (so a waste of time) they then determined the machine needed to be replaced. I shipped the vacuum back to Dyson on Dec 4th and now one month later still haven't had confirmation on when I will receive the replacement. The lack of support, difficulty to reach any customer service rep who knows something, and total lack of empathy for customers who spent hundreds of dollars on a vacuum that lasted 2 months. Dyson has lost a customer for life.

I bought the Dyson Ph4 humidifier/purifier online. Dyson's delivery company is Purolator - anyone familiar with this company would understand how bad they are. Purolator failed to deliver my package three times because of "weather conditions." Even though I have two legs and can walk outside and see with my two eyes that it was nice and sunny out. I called Dyson to request my package to be delivered by Canada Post because I would not waste my time waiting for Purolator to deliver my package - my request was declined. I just requested a refund. If Dyson labels itself a top-end product company, it should provide its customers with good delivery services. I would never repurchase a Dyson product.

Dyson is not a good brand they are overpriced. Have only a one year warranty which is fishy considering how expensive it is and you hear big brand like Google and ring who replace products after 4-5 years. This is because you pay a thousand dollars for a vacume and then it breaks in a couple years. Mine lasted 4 years I called customer support and they wanted me to send it to them to fix that I would have to pay for. Sad a vacume that expensive lasts 4 years. Will never buy another dyson again.

Customer service is horrible. I have been trying to get a refund on a battery I shipped back to them in October 2022. It's now January and I still do not have my refund. They sent me a conformation that they received the part, but I was never credited the money to my credit card. I have contacted customer service and did the chat as well. Now they are telling me they have no record of receiving my part even though I received a conformation email from them. They are not even willing to give me a supervisor's email to forward my conformation email to. They are only giving me a generic support email account to forward the email to and what a surprise, no one has contacted me back after 4 days. I did contact the better business bureau and filled a complaint. They rip people off!

DYSON CUSTOMERS BEWARE! I ordered a vacuum for a Christmas present. Dyson's site said it would be shipped in 1-2 days. I waited 9 days and still did not receive my tracking number. I called Dyson and the lady I spoke to said that she could see that the vacuum had not been shipped yet and agreed it wouldn't make it in time for Christmas. So, I canceled the order. The Dyson lady then told me that I would not get my refund until the vacuum arrived back to the factory. I said, you just told me it never left! And she started with I'm sorry sir, that is our policy. I asked to speak with a supervisor and the Dyson rep. Said she was a supervisor. After 15 mins of trying to get my refund, I gave up. It is now going on for 3 weeks and still have not gotten my refund. So, I had to go to my Credit card company and put in a dispute. Dyson customer service was by far the worst I have ever dealt with. CUSTOMERS BEWARE!

Dyson sells inferior product and has the absolute worst customer service. Dyson's claim is that their vacuums should last 10 years. However, when I attempted to file an injury claim related to my Dyson vacuum, they basically said too bad, so sad that I would expect my 6-yr old vacuum to actually properly function due to normal wear and tear…and don't bother trying to talk to a service rep. All they say and keep repeating is "no worries". If I could give them less than a 1 star rating, I would.