I just made the final payment on a Dyson order I made last Holiday Season. I have been very pleased with the 2 lights I purchased last year/. So I decided to make another purchase for an additional CSYS Light and a TP07 Fan. The following morning I received an email with a 20% Discount Code. So I called the Dyson's Customer Service line. After a lengthy wait I finally get a Dyson Representative. I explained the situation and requested a Price Match. The Representative was challenged with speaking and understanding the English language. The Representative wanted to CANCEL my order for the TP07 Fan. After correcting him and re-explaining the situation, the Representative continued to insist that I wanted to CANCEL "A Machine". However, the Representative is now stating that I want to cancel the CSYS Light. After multiple attempts trying to convey my request, the Representative puts me on multiple "Brief" Holds. When he finally returns to the line, he repeats the same message as previously stated to me earlier. It is painfully apparent the Representative does not understand the request and doesn't have the command of the English Language to answer the question. So I thank him for his help and ask to speak to his Supervisor. This leads to several holds on the line, with the Representative returning each time to tell me that his Supervisor is not available and he is only going to tell me the same thing. I resisted his attempts to end the call. He then comes back and tells me he is going to have a Supervisor call me back in 24 hours. I told him that was unacceptable and I would continue to wait for the Supervisor to become available. After another series of holds, I get a call while speaking to him from Dyson. The 2nd Dyson Representative listens to my issue and says that she was calling on the behalf of the Vacuum Department and would need to transfer my call to the Commercial Department because I ordered a desk lamp. The 2nd Representative transfers me to the Dyson Customer Service Queue. While the call is still merged with the 1st Representative, a Supervisor joins the call. The Supervisor apologizes for the poor interaction and explains that they are answering the phones from Honduras. The Supervisor is somewhat difficult to understand but significantly better at understanding the request and the options to resolve the issue,

Ultimately, the Supervisor completed a Request Form for a Price Match. However, he does not know if it will be accepted. Ideally, the Supervisor stated I would get an email response in 48 hours or so. So a simple Price Match request turns out to be a 80 minute interaction with a potential resolution in 48 hours. I view Dyson as a Premium Brand and expect a Premium Service to equal the price of their products. As an owner of 2 CSYS Lamps (Desk and Floor), 3 Fans & Air Purifiers (AM11, TP01 and TP07) and 2 Vacuums I can state that Dyson makes exceptional and noteworthy products but the Customer Service (post Purchase Support) is lacking. I spent more than 80 minutes on the telephone this morning. I fully expect that I will be calling the Dyson Customer Service Line to rehash this issue out again in a few days. Has anyone else had a similar issue and had better results. Is there a more direct line of communication with someone working at their corporate office?