ePantry

I only joined because it said no automatic shipments - so I was surprised when I received an email saying they were preparing my next shipment unless cancelled. I cancelled immediately! Several weeks later I still got an email saying the shipment was on the way! I contacted customer service who said they will not refund me until I get the shipment and bring it to the PO. To do this I would have to lost my lunch break. After a couple of weeks and still not receiving the package I contacted them again. I was told it was being held at a UPS about an hour from me and I should go pick it up! Are they kidding?!?! I've spend more than enough time and aggravation to this company. I want my money back.

I joined and ordered my first shipment on Dec 1st. It is December 23rd and still no shipment has been received. My order was sent to Harrisburg, PA on Dec 9th. I live in the Chicago area. I wrote to them on Dec 14th and they said they would send my order out again on the next truck. It's been 9 days and still no order. I wrote to them again last night. There was no apology given. No one tried to make it right. I am beyond disappointed. I understand mistakes are made but where is the customer service? Shouldn't they have expedited my shipment to me to make me a happy and repeat customer? I think so. But then again I am no longer a customer as a result of their "do not care" attitude.