I write this review on 2/4 or 15 business days since I placed an order on 1/15. Their delivery policy is 3-10 business days for free delivery. So I should have received my filters between 1/20 - 1/29. According to their order tracking system, it's been at a processing facility since 1/25 with no further update. So I called customer service today and they said it was probably lost. They offered to ship via FedEx Ground which would take another 2-3 business days or middle of next week. When I asked if they would offer any discount for the delays, they said no. Upset, I decided to cancel the order, and purchase my filters elsewhere because I don't feel I should have to wait a min of 18 business days (25 total days). Very disappointed. Would not recommend.
Ordered filters from them in the spring with no issues.
They sent an email to reorder in the fall.
When you click the link the cost is now $135.17 which is very very high.
If you search for the same product number it sells for $89.00 on their site!
Basically trying to make a quick buck off people who don't pay attention.
I like how my purchase history makes it so easy to re-order. My first order was easy to fill because I used this website together with my product information manual. Prices are comparable and usually beat the competition.
Thanks for the great feedback on our website and functionality, Velma! We truly appreciate your review and business. Have a wonderful day!
I ordered a 3 pack of water filters for my refrigerator. The postman brought an empty, cushioned envelope. The envelope was the type that has to be sealed on both sides, it was never sealed, and of course, my $50 worth of filters were gone. I immediately emailed the company and never received a reply. Very poor business practice.
Web link says one price then another price after you open the link. Price was "$$" for two filters then went to check out and price was more than double. Called discount filter said you need to read the fine print. No need as I will advise everyone to avoid this fine print scam.
After my first review where I complained about the return procedure, I got label and was able to return the filters which didn't fit. I had already ordered the correct filters but never got any credit or refund that I can discover.
Hey Robert! We're very sorry to hear about the delay in your refund processing. If you would, please give us a call (888-407-5688) so that we can look up your order and get to the bottom of this for you. We truly apologize for this inconvenience and look forward to hearing from you. Have a great day!
Have been purchasing Range Hood filters from this website for the past 2 years.Prices are the best and the carbon range hood filters are the best.The carbon filters comes in 2 pack and 6 pack,the product quality is so good. The carbon filters does not need to be changed every 6 months and stays clean. Best website to purchase HVAC filters too,sign up for emails where you will get deal alerts.
Ordered 4 Pentair pool filters. These filters are difficult to get mid-summer in California. Talked to customer service to make sure the replacement filter model was correct. Very helpful. Box arrived in about 4 days with no problems. The price and performance are excellent.
Thanks for the wonderful review, Joel! We are happy to hear that our customer service team was able to help out and that the filters were priced right and arrived quickly. Have a great day!
Excellent company with outstanding customer support! I ordered the wrong filters for my Aprilaire system mentioning that I should have ordered filters for a 2200. I submitted a return request expecting to get a return label then I was going to order the correct filters. I received an a email to keep the filters (donate to someone) and that the correct filters were being shipped at no charge! Unbelievable! Telling everyone I know to check the site for all their filters!
Hi Helene. Thank you for the great review! Please let us know if we can assist you further and thank you for your business!
American made products with good prices... what else could you ask for? Also appreciate customer service when I have needed them. Keep up the good work.
Thanks for the great review, Michelle! We are glad to hear that our customer service team has taken care of you and that our American-made products are working well. Have a great day!
Overview
DiscountFilters has a rating of 3.8 stars from 32 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with DiscountFilters most frequently mention and customer service. DiscountFilters ranks 9th among Water Filter sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Greg! We are very sorry to hear that your order was delayed in shipping. This certainly not the norm for our shipments. I did check the tracking on your order and it shows delivery on 02/10/2021. Thank you for your business!