Booking.com

I've used booking.com three times in the last year. On two of those occasions my credit card has been scammed by a third party. Booking.com was the only non-regular website i used during those times, so I strongly suspect using it exposed me to scammers.

I also received a scam email offering me prizes if I completed a 'survey' about using booking.com shortly after one of the occasions I used it. It was a very realistic scam, to the point where I almost fell for it.

Booking.FAIL House we had a confirmation for in Fort Lauderdale was sold and no one bothered to tell us. Customer service offered to find our party mother place to stay only the places they offered were not in the same state or even country as our original reservation. Now there is noting suitable available and they stopped replying to my messages.

They do make sure what is being advertised by the accomodations is accurate. The accomodation said it also had single beds but was only a matress on the floor. They do not make sure that the accomodations are following their own country rules...i.e.we were charged an additional 19% vat tax by the property in colombia and then we find out we did not to pay that since we are tourists. They should be more awhere on what there customers are doing.

They have the worst client service. They do not help at all. We had scammers who lied about an apartment we booked, when we were there it was not safe and basically nothing was ok about the apartment. I called booking and cancelled the apartment. I demanded my money back but booking do not want to help and each time I call the line cuts off and I get someone else. In one day I told my story 8 times from scratch and spent 2 hours on the phone, my day was ruined. Shame on booking not punishing scammers and give them free pass, as long as booking get their percentage they do not care. For me after being a client for more than a decade I will never use booking again and won't recommend it to anyone. We lost now 940€!

I have had multiple frustrating experiences with Booking.com, but my most recent trip to Costa Rica on February 14,2025, was the last straw. I booked a hotel through Booking.com, received a confirmation, and drove all the way to the property—only to find out it was completely sold out. Thinking it was an isolated incident, I booked another hotel through Booking.com, drove for hours, and upon arrival, discovered that it was also fully booked, despite receiving a confirmed reservation.

This is not the first time I've encountered this issue. Booking.com seems to confirm stays without properly verifying availability with hotels, leaving travelers stranded. To make matters worse, Booking.com often charges for these non-existent bookings, making it an exhausting and time-consuming process to obtain a refund—usually involving disputes with credit card companies.

Additionally, the lack of proper communication tools for travelers to cancel or modify reservations, particularly in certain countries, only adds to the frustration. A company as large as Booking.com should implement a system that verifies a hotel's availability before confirming a booking.

After repeated bad experiences, I will no longer be using Booking.com. I strongly advise other travelers to proceed with extreme caution—or better yet, book directly with hotels to avoid the stress, financial loss, and wasted time that comes with relying on Booking.com.

I needed to modify a reservation, after two days to trying, I gave up and cancelled and booked with the hotel. Disappointing and will never use booking.com again.

After booking a hotel on Booking.com, for some reason it came up with 1 guest instead of 2 guests. I used the on-line contact AI, requesting the booking be amended to 2 guests. This resulted in my booking being changed to two guests but my booking was changed from a superior sea view to a standard roofer the same price. As previous reviews have indicated, it is impossible to speak to anyone and the online Ai is clearly not fit for purpose. I contacted the hotel who informed me that they have no control over the booking and cannot make any changes to the booking. Only Booking.com could amend the booking. I would have to pay the price for a superior sea view room but sleep in a standard room. The hotel has no control of the price or room allocated. Thanks to the CEOemail website, I found Booking.com's telephone number, 020 8612 8000 and spoke to Mohammed, who understood the issues and resolved the problem. Apparently, there is a problem with the software that shows only I adult staying. He cannot alter this, but he has put a note on the booking and spoke to the hotel. I was about to email the Chief executive at Booking.com but Mohammed sorted out the issue. The website CEOemail is always good for contact details of limited companiesThank you Mohammed. I cannot give Booking.com a five star review because they make it virtually impossible to contact and the online A1 only compounded the problem. Mohammed deserves five stars but the company get three.

I had the most terrible experience with Booking.com, and I feel obligated to warn others. I had a confirmed reservation for an apartment, with check-in scheduled for 4:00 PM. When I arrived, the host was completely unresponsive. Only at 6:00 PM—after hours of frustration—did the host finally answer, just to inform me that he had canceled my reservation a week after I booked it, and Booking.com never bothered to notify me!

At 6:00 PM, exhausted and stranded with my luggage, I had to scramble to find another hotel, which ended up costing me 1,000 ILS more than my original booking. This was not just an inconvenience—it was a complete disaster!

And what did Booking.com do? Absolutely nothing. They responded once with a generic apology, saying they would "look into it," and then vanished. No follow-up, no compensation, no accountability. Their customer service is a joke, and they clearly do not care about their customers.

This experience was beyond unacceptable. I will never use Booking.com again, and I strongly urge others to be cautious. If something goes wrong with your booking, don't expect any real support from them!

I had booked what I thought was a refundable ticket for a trip that was 62 days from the arrival date, buried in the fine print was the fact that I can to cancel 60 days before the arrival date. I suspected that there was going to be a massive layoff which is why I wanted a refundable rate. Well, yes, I was laid off and canceled by trip 45 days prior to arrival!

Nope - Booking.com would NOT refund me. They instructed me to go to Coventry Motor Inn which is the hotel I booked my stay at. I've sent 2 email messages explaining the circumstances and CRICKETS! I'll be posting a review for Coventry Motor Inn as well.