Booking.com
Questions & Answers
Here’s what buyers have asked with answers from Booking.com staff and previous consumers.
54
questions answered
0%
answered within 1 day
Answer:
In my case they took my payment information and paid the hotel where I was going to be staying. Only to find out that the hotel was out of business and I had to prove that it was charged to my account. They did not find me a replacement hotel to stay in for the same price. Nor did they care that I was left without a place to stay. So beware before you purchase.
By Janice R., over a year old
Answer:
Don't waste time with booking.com. They have horrible customer service and will make every attempt to cheat you. Simply report the problem to your credit card company to get your refund.
By really n., over a year old
Answer:
Run. Run away. This company and the company used to insure their bookings are scams.
By Jodi R., over a year old
Answer:
I don't know why you're even using this site Stephanie. Their after sales is disgusting! Recommend travel Republic. Great prices and options
By Lynn P., over a year old
Question:
When I book a hotel on booking.com and pay by credit card, do I have to pay again when I check in?
Answer:
You pay a non refundable price on line. When you check into your hotel, it's billed to your Bookings.com reservation plus incidentals (local calls, parking fees, resort fees, dining, bar fees, Europe charges local or city tax, spa fees...) the hotel will ask for a card as a hold for these fees. Use bookings.com, find the hotel you wish to stay in (get all info and contact them directly via website and price match) the Marriott in Rome had a room for $80.00 less on the Marriott website than these, so called MONEY SAVING SITES.
By China m., over a year old
Question:
When will my reservation be charged?
Answer:
It depends on the hotel some don't charge until you arrive at hotel more will charge your card straight away check your booking it should tell you there
By michael b., over a year old
Question:
How can I organize flights too
Answer:
Trevago is hooked into Booking.com don't make a mistake and let trevago send you to booking.com go to Hotel.com which is more professional. I had to go to American Express customer serviced to complain and they gave a dead line for explanation. They had no explanation for crappy service and had to repay me.
By Atno S., over a year old
Answer:
Answer:
You will need to pay taxes in addition to the quoted price. Call the motel and they will tell you about the taxes. A few places still don't charge exttra taxes e.g. Harris Ranch in California.
By Brian J., over a year old
Answer:
You can't. That's the whole idea. You provide a service, and your customers get to give their review of your place and your services.
By Link A., over a year old
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