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India
1 review
0 helpful votes
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Exceptional service
January 11, 2021

This was one my first visit to the hotel. Food was delicious, ambience was found tranquil. Gym was equally good. The room was spacious. Cleanliness was great, no complaints. Auto system of lights and fans made our stay interesting.

Date of experience: January 10, 2021
Texas
3 reviews
2 helpful votes
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Warm, friendly service
August 8, 2022

After a horrific experience at a hotel around the corner, we checked into the Westin downtown Dallas. The front desk staff were helpful and friendly, room was adequately clean and great location.
The noise outside was a bit loud but expected due to downtown location.
Overall we were very happy with the Westin but especially their efficient and helpful staff.

Date of experience: August 8, 2022
Virginia
3 reviews
1 helpful vote
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Rude customer service
October 12, 2022

After a late night bike Ride I stopped in the lobby to check my messages so I wouldn't disturb my roommate after informing the desk attendant I was a guest she continued rattling me with questions I told her room number and name and that wasn't enough to my surprise a police officer showed up I was shocked because I had not been rude to this lady I showed my key card and left the conversation this happened at 12:30 a.m. October 13th

Date of experience: October 12, 2022