Agoda

When u place an order, they decide the name of the guest for u, they'll just use the username u use in the app, not asking whether this is the name u want for the reservations, and after u find out about it, and realize the hotel won't let u in nor allow u to cancel, agoda will disrespect u in the worst possible ways.
1 hour waiting on phone call, same answers on their chat bot over and over, ignoring ur emails or giving u unrelated answers, and worst of all, not helping u solve the problem they created.
Stay away if u love ur money.

I booked a two-night stay at a hotel in the Philippines. I look carefully at the total I was supposed to pay. I looked everywhere before committing to make sure there was no hidden fees. It clearly said total amount.

Then agoda charge me a separate fee, almost as much as the hotel cost. I confirmed with the hotel on their booking sheet that this was a commission that a go to was giving themselves. Nowhere on my reservation doesn't say there's a extra fee or commission to be paid by me.
Agoda should be upfront of your fees, and charge something afterwards, it's dishonest business practices.

They are booking site like booking.com. They entice you with a cheaper than normal rate, but only because they plan to charge you separately for other fees.

Don't ever think that the price they tell you you are going to pay is the final price. This is how they get you.

No reply from customer service, but you can hardly expect them to answer for dishonest business practice. They'll keep going with it

Wow, I've been a long time member of Agoda and for the first time, saw what depths of fraud they would resort to, when cheating customers. Don't trust their so-called "PRICE MATCH GUARANTEE". I found my same hotel booking, details and dates with lower rates on KLOOK after booking on Agoda and submitted a claim (and believe me, Agoda made it so hard, it's obvious they want to inhibit honest customers from doing so). After providing all the details AND screenshots, they made all manner of lame, formulaic excuses that held no water to deny my claim. Outright frauds. Shame on you, Agoda!

I am sorry to say that I am another victim of Agoda.
Their booking is horrible and you have to be very careful when booking anything with them. I booked a room at Orchid Inn and they booked me two rooms. So of course now they do not want to pay back the extra room they booked and they claim it is the hotels fault.
Well I talked with the hotel and they told me they had not been contacted at all. They are just a bunch of rips off and scammers.

The administrator failed to confirm my booking in the evening, claiming they could not see it in their system and stating that the reserved room was unavailable, despite all the correct booking information being provided. Instead, they offered me a different room.

At 10 PM on December 31st, traveling with a child, I had no choice but to agree and pay again for the alternative room. I immediately reported the issue to Agoda for assistance.

The room we were given was in an unacceptable condition: it was dirty, there were holes in the bathroom walls, and mold was visible. It was nowhere near the standard described in the booking.

The following morning, a different administrator located my original booking and refunded the payment for the additional room. However, they falsely claimed that I had stayed in the room I originally booked. This is not true—the room I stayed in differed significantly from the description and photos provided at the time of booking.

Despite providing all necessary evidence, Agoda has refused to support my complaint, stating that the hotel confirmed my booking, which does not address the poor service, the forced additional payment, or the unacceptable condition of the room.

This experience demonstrates an appalling lack of customer care from both the hotel and Agoda. As a customer, I feel my rights were ignored, and no proper resolution was provided.

I expect Agoda to take accountability and address this issue properly, as this level of service is completely unacceptable.

A big SCAM! I would not recommend this app for booking anything. I booked Houston on hop bus city tour. First there was some issues on website and was not taking my card, I tried Apple Pay debit card, credit card everything. I contacted my bank regarding this issue but the bank said everything was fine from bank side it was issue with website then tried 2-3 times but sent me a confirmation email that we are unable to book your tour. Then contacted one of the agent and told me to try again and then I was finally able to book it but when I tried previously one it says we are unable to book and later they confirmed it and charge me two times. So they gave me two duplicates booking. When I called them and email them it says we are unable to refund you but the policy said if you canceled before 24 hours I called and email them for cancellation but nobody helped me they said it was non refundable but while booking it, it clearly shows that booking dead refundable before 24 hours if you cancels it. I talked to 4-5 agents but nobody gave me my money back and charged my card two times. They charged me $260 and customer service was really bad, rude and impolite. I would not recommend this app

Not the first time this happened. We booked a hotel for 2 nights in Denver, CO and when we got there it was a straight up crack house. Feces, blood, meth heads, cop cars, you name it. Absolutely horrible. We left immediately and the front desk folks said no problem we'll give you a refund - they get this all the time. Anyone who's ever tried to find a last-minute hotel in Denver knows it's tough and it took hours to get to a better place, which cost us way more money. Then Agoda tried pulling every stunt in the book to deny us a refund. First they told me my name isn't even on the reservation so they can't talk to me (um what? The hotel had my name!) Now they are saying they need photos and videos of the place, as if we stayed long enough to video - what do you want, videos of the smells? Come on Agoda. This isn't the first time I've had problems with them for similar issues. I can't believe they still exist - hoping some agency or something will come in and shut them down. This is horribly predatory and putting people's safety and hygiene at risk.

The ad was saying cancel free. I made mistake in dates, and they refuse to cancel. They steal my money! Be so careful of them! SCAMMERS!