Horrendous Experience with Booking.com and MadeComfy – Avoid at All Costs!

I cannot emphasize enough how terrible our experience was with Booking.com and MadeComfy during our five-night stay at Q1 Resort in Gold Coast, Australia. We were traveling as a family of eight, including two young children under 10, and this was by far the worst accommodation experience we have ever had.

Filthy and Unhygienic Conditions

From the moment we entered the apartment, we were appalled by the lack of cleanliness. The living room couch was covered in stains, making it completely unusable. The windows and doors were covered with dirt. The bedsheets were visibly dirty, which was not only disgusting but also unacceptable given that this was supposed to be a professionally managed property. To make matters worse, two of our family members developed a rash on their right eyelids and hands—most likely due to unclean bedding or an overall unhygienic environment.

The fridge was filthy, and we had to clean it ourselves before using it. The water kettle was stained, burnt, and unusable, and the pots and pans were grimy, making it impossible to cook without first scrubbing them down.

Lack of Basic Amenities and Broken Equipment

We were shocked by how many things were either missing or completely non-functional in the apartment:

WiFi was not working, which was a major issue as some of us needed to work remotely.

Both TVs were non-functional, leaving us with no entertainment options.

There was no coffee machine, which is a basic expectation for a rental of this standard. Kitchen knife was rusty and could not be cleaned

One of the bathroom toilet lights wasn't working, making nighttime use extremely inconvenient.

A closet door was jammed and couldn't be closed, making storage difficult.

The bathroom cabinet door was broken, adding to the long list of maintenance issues.

Dining chairs were ripped, making them not only unsightly but also uncomfortable to sit on.

Additionally, one of the room's blinds was broken and wouldn't lower, meaning we had no way to block out sunlight in the early morning.

Pest Problems & Lack of Housekeeping Support

One of the most distressing aspects of our stay was the palm-sized spider (roughly 5 inches) on the wall near the porch door. With young children in the apartment, this was absolutely unacceptable. We had to go out and purchase spider spray ourselves to deal with the problem, as there was no housekeeping or property manager available to assist us.

To make matters worse, the shower had mold, which is both a health hazard and a sign of poor maintenance.

Complete Lack of Customer Support

Despite reaching out multiple times for assistance, there was absolutely no support from Booking.com or MadeComfy. We were left to deal with these issues on our own, which is completely unacceptable for a rental property that is advertised as "luxury" accommodation.

Final Verdict: Never Again

This experience was beyond frustrating and disappointing. We were misled into thinking we were booking a high-quality stay at Q1 Resort, but what we got was a dirty, poorly maintained apartment with non-functional amenities, unresponsive customer service, and health hazards.

If you are considering booking through Booking.com or staying at a property managed by MadeComfy, DON'T DO IT. Their lack of quality control and disregard for customer satisfaction is appalling. We will never book with either of these companies again and strongly advise others to avoid them as well.