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California
1 review
1 helpful vote
Follow Jim A.
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I have been trying to return & refund a product i purchased of wish for over a 5 weeks! They have been slow in dealing with my issue & no matter how many tokes i contact them with the order no. They still are asking for more details which has been provided endlessly to them. Yet again asked this morning for the same details. This is the very worst company to deal with. They are quick to take your money but very slow to refund it. I will NEVER order again as they are a shambles

Date of experience: July 3, 2024
Romania
1 review
0 helpful votes
Follow Renee J. H.
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Please do not purchase any items from Wish! Very misleading regarding the item that I purchased. Paid close to £7,**0 expecting a good quality and lovely product as seen on wish. The product turned out to be used a number of times and squeezed into a bag sent all the way from China! The product was awful, certainly not worth the amount paid. They were also an absolute nightmare with regards to getting a refund. They said they would refund me but I was still chasing for it months later. Dodgy, dodgy company - I was only able to get my money back after reaching out to trustpilot for help from them when I directed to file a complaint on the official mail. Reach them directly at Trackingcointeam gmal.¢OM
WhatsApp +1 (506) 497‑2036‬

Date of experience: June 20, 2024
GB
1 review
1 helpful vote
Follow Ryan V.
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Fake perfume no refund
December 13, 2023

Bought Coco Chanel from Wish. A Turkish fake product arrived confirmed as fake by many Uk retailers. Wish would not refund and just point you back at the fraudulent seller who's never going to refund the money. Complete scam website, avoid at all costs!

Fake on the right, pink in colour
Neck of bottle is a white sticker with join. Should be a solid white and gold plastic ring.
Pink water not coco Chanel
Date of experience: December 13, 2023
Wish C. Wish Rep
over a year old

Hi Ryan. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Canada
2 reviews
0 helpful votes
Follow Omobola A.
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I am here just regretting purchasing anything on this website! It's been hell trying to get a return information or refund for an item that I am not satisfied with and doesn't work either.
Sites like this should not be allowed to operate because they are just scamming people of their money. They don't even abide by their money back guarantee which is so ridiculous.
But from this site at the detriment of your mental health.

Date of experience: February 9, 2024
Wish C. Wish Rep
over a year old

We're here to help, Omobola! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.

GB
1 review
0 helpful votes
Follow Geoff H.
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Useless customer service
July 19, 2024
Updated review

I have purchased many items previosly but the latest some mini hearing aids which have now disapoeared off my orders so cann ot be resolved on useless A1customer service took the money no resolution.

Date of experience: July 19, 2024

Fine at first then everything sold out
November 16, 2020
Previous review

Ordered quite a few items and was satisfied with goods and delivery but now everything clicked on site SOLD OUT very frustrating will erase app soon.

Date of experience: November 16, 2020
Canada
3 reviews
3 helpful votes
Follow T M.
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I Placed (2) Orders on Wish - Both Fake
May 21, 2024
Updated review

I placed two orders on wish, both from the same supplier. The supplier advertised they were selling "Moissanite" stones. I received (5) stones that were "Glass" I checked them on my "Presideum II" gem tester and the needle didn't budge. I contacted wish and I had (5) representatives contact me on different occasions asking for photos and more re what the issue was. On each occasion I complied and I have yet to get any satisfaction. This is "Fraudulent" and I hold wish accountable and seriously considering contacting the FBI to investigate this company. Wish makes money from companies selling garbage. I just received an e-mail from Wish stating the advertiser listed the goods as "Natural Diamonds" - Moissanites aren't natural diamonds. Wish also states the case is now closed, even although I'm left with "Glass" - This is outrageous!

Date of experience: May 21, 2024
Wish C. Wish Rep
10 months ago

We're here to help! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.


Very Deceiving-Buyer Beware
December 20, 2020
Previous review

Wish and or it's suppliers advertise items falsely. For example they advertise electric bikes/scooters and even bikes. They describe the bikes making people think they are buying a "'Real Bike" but in reality what they are selling is headlights, rear lights, handle bars, bike stands, pedals i. E. Bike Parts. The suppliers/wish charge a delivery and the customers often get combined shipping. We all know combined shipping is usually cheaper but Wish charges the customer twice or sometimes three times for one package. It's very close to fraud and I wouldn't consider dealing with wish in the future. I would strongly suggest using another source such as Alibaba.
Recently I ordered a folding bike. I checked on it location for over three weeks and it showed the bike as being sold out. Wish contacted me after three weeks and offered a refund or an alternative bike. The bikes offered were no where near what my original order was. I'm extremely disappointed and won't deal with middle companies again. They offer $1 deals that are also a scam and a way to collect money from customers, hoping they will bank the money with wish and use it on another larger purchase.

Date of experience: December 20, 2020
Canada
1 review
1 helpful vote
Follow Kristine S.
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Awful customer service.
December 7, 2023

After receiving a dress issing the back lining of a lace dress. I contacted customer service to return for a refund. I was told it didn't meet the criteria for a return( part of the dress is MISSING). I was then told there is no wish return center in my country (Canada) shocking. They have really gone down hill. Will absolutely advise NOT ordering anything from wish again. It's not worth trying to save a few bucks.

Date of experience: December 7, 2023
Wish C. Wish Rep
over a year old

Hi Kristine. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

North Carolina
1 review
0 helpful votes
Follow Joseph G.
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Read before buying
February 1, 2024

It says delivered but got screwed again. I see you don't read anything that is sent.
Read my previous message.
I talked to fedex and it is coming to another town far away and FedEx said it's about a pound. And I know a gazebo weighs more than 1 lb. This has been my 6th different order that I ordered from wish. And never received 1 item

Do you ever deliver any items?

Check the tracking number on FedEx and you can see i got scammed again.
It's also coming to another person in a city 6 hrs away. It was supposed to be a greenhouse and the weight is 1 lb. And FedEx said it wasn't my name or address. Screwed again.

Date of experience: February 1, 2024
Wish C. Wish Rep
over a year old

Hi Joseph. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Canada
1 review
0 helpful votes
Follow Yuliya B.
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Bad experience.
April 11, 2024

Wish.com did not give me the name of the last mile delivery company. The delivery man handled the delivery very badly and I don't know where to complain because I don't even know who the delivery company is. Because of that I'm not using Wish again and advising everyone against using it either.

Date of experience: April 11, 2024
Wish C. Wish Rep
11 months ago

Hi Yuliya, we don't want our users to experience these kind of issues. Ensuring you receive the support you deserve is of utmost importance to us. Please drop us an email to reviews@wish.com with "Sitejabber Review" in the subject line. We will look into this.

Tennessee
1 review
1 helpful vote
Follow Jason S.
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Wish never delivered the item for a veteran who passed away three months later. They keep saying that sometimes it takes two weeks longer. The family wanted a refund and contacted Wish, requesting an account for the refund. They opened the block so Wish could deposit the money. However, instead of depositing $180.00, they withdrew $180.00 but won't give the money back to the veteran's family. The family's debit card was also hacked. Furthermore, customer support blocked them. I tried to help them and continued to reach out to customer support, providing them with all the relevant information. Despite never having bought or ordered anything, I created an account to communicate with customer support. Having conversed online, I returned the next day. This is all recorded on my new account that I had opened, and the message was, please see the picture. User's recommendation: Should be shut down.
Delivered to Church hill TN. And a different name and the weight was about 3 lbs. this greenhouse should weigh over 66 lb. and he lives far away from Church hill TN.

Date of experience: May 23, 2024
Wish C. Wish Rep
10 months ago

Hi Jason, this is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Overview

Wish has a rating of 1.9 stars from 8,289 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Wish most frequently mention customer service, delivery date and credit card. Wish ranks 590th among Marketplace sites.

service
867
value
827
shipping
846
returns
732
quality
778