Alibaba

Alibaba would not assist when my order was hung up in Nicaragua, and customs was trying to extort a $9200 exit fee. It was supposed to be delivered to Costa Rica, not crooked Nicaragua. I contacted them numerous times with little or no response.

Do not buy anything on Alibaba. I chose a seller who never sent the item only empty boxes or broken items. When I tried to resolve this through the Trade Assurance team, it was a nightmare. They close your window to post evidence, making it impossible to get a fair resolution. Meanwhile, the seller can post evidence from their own warehouse.

To make matters worse, when I finally received a partial refund which is not even 1/4 of what my wife spend, they sent it to the wrong card and the wrong person. They even sent me the paperwork with another person's card number, which is completely illegal. I've been trying to resolve this issue with customer service for a week, but the language barrier makes communication impossible, even when I wrote in Chinese. As you see by one of the customer service representatives they used the same translator.

This is a serious issue – they sent the refund to another person and exposed personal information. Please avoid buying from Alibaba or AliExpress, as they are the same company with the same customer service and owner.

The process of trade assurance is heavily weighted in favour of the Chineses suppliers. You need to jump through hoops and spend hours and hours in order to get refund (mostly partial) from suppliers. There's also no recourse for any assistance after the trade assurance period which usually is hijacked by suppliers claiming the goods are finished before they are to short this window. It's very important to check all your goods as soon as they arrive and before the money has been released to the supplier to ensure you get any sort of decent refund or after sales customer service. And from my current experience even when this is done it's hard to get a decent result from them. They certainly need to improve and also offer a better after sales review system so when products fail within their agreed warranty period buyers can review the supplier and let people know of their faults as currently there's only a way to review your suppliers at the point of sale and not say 11 months later when the product falls to pieces and there's no protection even though you'd agreed on a 2 year warranty.

ZERO STAR NOT EVEN 1 STAR PLEASE ZERO STAR THIS MESSAGE REVIEWS FOR ALL MY FELLOW CITIZENS UNITED STATES OF AMERICAN NEVER EVER BUY OR TRUST ALIBABA PLATFORM SELLER OR THE ALIBABA.COM SCAMERS. LARGEST WORLD NUMBER 1 (ONE) DANGEROUS CRIMINALS SCAMERS I BOUGHT A TABLET 12.9 SCREEN THEN THEY SEND ME THE TABLET ON 9 INCHES (LIKELY I MEASURED THE TABLET) QUALITY IS THIRD GRADE (3RD) I HAVE CHATT WITH ABOUT 32 CUSTOMER SERVICE CHATTING REPRESENTATIVE ALIBABA.COM. EVERY TIME THEY WAIST YOUR TIME THEN THEY MY SUPERIOR TEAM WILL CONTACT YOU VIA EMAIL THAT'S IT

Alibaba.com 's Trade Assurance is a fraud! I've been waiting 7+ weeks for my dispute to be resolved, and your Mediation Team does NOTHING while protecting scammers! No response, no refund, just excuses! You can't reach anyone except Customer Service message service, which keeps repeating itself. Buyers, BEWARE! Fix my case NOW! #AlibabaScam #TradeAssuranceScam

Alibad-a acts as a moderator but there really is no guarantee that I can see when it comes to poor quality, even if completely not functional. The drop down menu to file a claim doesn't include quality, only things like non-receipt, really slow etc. 5 plus years on Alibad-a and I have 2 claims. First took a year to resolve with 2 of 3 products being remade but still far from perfect. The current fiasco product is so crappy that an entire page is required to list the ridiculousness of it. Beware of Nanchang Keda Stationery Gifts Industrial Co

I waited a very long time for my purchase. The payment was debited instantly, but the parcel was delayed. There were a few things missing from the box. The staff responded rudely to all my arguments. In the end, everything was resolved, but it took a month.

I am extremely dissatisfied with the service I have received from Alibaba. I placed an order under the Trade Assurance program, but over a month later, I have still not received my refund, despite numerous attempts to resolve the issue.

The customer service has been unhelpful and evasive, offering no clear timeline for resolution. My case has been escalated multiple times, yet there has been no follow-up or action taken. I feel misled and taken advantage of, as Alibaba has failed to honor its own policies and protect its customers.

The lack of communication, the ongoing delays, and the overall disregard for my concerns have left me with no choice but to pursue legal action. I strongly advise caution when using Alibaba, as their service does not live up to the promises made under the Trade Assurance program.

Do not buy anything from Alibaba. My husband n I are trying to buy some side by sides for over a year now we have been promised more times then I can count they will be delivered they keep asking for more money. No side by sides no refund xiemen trading co is a bunch of liars

**Title:** Order Not Delivered, No Refund – Alibaba Customer Service is Unresponsive!

**Review:**
I placed an order on Alibaba, but **the product was never delivered**. Despite providing the correct address and phone number, the seller falsely claimed that an incorrect number was given, causing the package to be returned. Then, they demanded an **additional $89 payment** to resend the product, which I refused because I had never received it in the first place.

Later, the seller stated that the **items were destroyed in Alibaba's warehouse** and took no responsibility. I have been **contacting Alibaba customer service for two months**, but every time I reach out, they tell me that the refund period has expired—even though I reported the issue **on time and followed up continuously**. Representatives repeatedly assured me that **they would reactivate the refund request button and investigate the issue**, but **nothing has been done**.

Now, I am left **without the product and without a refund**. Alibaba's customer service is **completely unhelpful**, and the seller is **scamming buyers**. It's extremely frustrating to experience this on such a large global platform. Think twice before purchasing from Alibaba!