Old Navy

I ordered some clothes online and this time they messed up and sent one wrong item and I'm missing 4 items. They won't give me a refund until I send back the wrong item that was probably on clearance. It's crazy that they do business this way. The wrong item I got was 7.99 and my missing items is almost 30.00.

Had to file credit card dispute. They like to keep your money evan if you don't get your stuff. Tracking shows carrier never picked item.up. Old Navy still wanted to hang on to my money.

I ordered online from the old navy website not knowing it was going to be shipped third party ordered 11/29/2024 and still waiting on package. I will never order online from old navy again did not explain coming third party from out of country or would not have order our Christmas party is Saturday so will just have to show pictures of their present and go buy them something else.

Old Navy's online customer service is absolutely terrible. I originally placed an order, spent hours carefully picking out items I needed for work and an upcoming trip, only to have everything go wrong. First, they messed up and sent the items I was forced to reorder to the wrong store. On top of that, the rest of the items from my original order—which were supposed to be shipped to me—are now also late.

Nothing will arrive in time for what I need, and dealing with their customer service has been a nightmare. Despite all the hassle, I'm still waiting on a refund for the original mix-up, and the complete lack of accountability or urgency to resolve the issue is infuriating.

If you want to avoid stress and disappointment, skip Old Navy's online shopping altogether. This has been one of the most frustrating retail experiences I've ever had.

Purchased 5 items and only got 4. When I called they said they would investigate. They denied my claim. Do not buy. Shipping bag damaged

I ordered several items from Old Navy online for Christmas when the package arrived it only had two items in it. It was supposed to have six. I saw the complaint with Old Navy only to be told I wouldn't be issued a refund. I never wanted a refund. I wanted the presents that I picked out for my family I also called Old Navy to be told that the package was still on the way. I explained to them that the package had arrived, but didn't have all the items I ordered. They proceeded to tell me they could not help me now my family is out of some of their presents for Christmas as I cannot afford to buy any more.

I ordered a jacket and it said it was delivered a week later. I searched all around my home and mailbox and it wasn't there. I waited 3 days like they requested and still no package. I contacted customer service and they said they wouldn't be able to give me a refund, which is NOT what I asked. I wanted them to resend it, seeing as I ordered during the holidays and it probably got lost. They basically told me to go $#*! myself. Seeing as it was my first time ever buying from this company I'm very disappointed in the way they handled my concerns, especially running and operating a business myself. Will not be a returning customer.

Had an order that I didn't receive 3 pair of leggings in costing over $74, they denied my claim and only would give me $10 credit, paid for items I never received! When I told them so I have to pay for items not received, "yes unfortunately " was the response. I also asked if they could re-send those items not received and was told they don't do re-sends on items. Shopped at Old Navy for years, will never shop at this company again!

I just placed an online order with Old Navy, trying to use an Old Navy credit card I was just approved for. I have been trying a million different ways and nothing worked. At this time I only had the last 4 numbers. I had to go through the exasperating recorded voice first over and over. Finally a PERSON then transferred again to try to follow more directions that didn't work. I was so irritated that I went ahead and used my other credit card to be able to get this for my granddaughter. I will cancel the account when I receive the card. Customer Service people were nice.

I bought a package of no show socks for women and then are the worst socks. They don't stay over your heel. I don't have a big foot. I am a size 8. These socks stayed in the middle of my sneaker during my vacation. I didn't take other socks so I was stuck with just having my toes covered