Old Navy
Questions & Answers
Here’s what buyers have asked with answers from Old Navy staff and previous consumers.
3
questions answered
0%
answered within 1 day
Answer:
I have never had an issue but I make sure to call when it's not peak hours. I call in the evening after dinner time. Never call on a Monday morning.
By Traci F., over a year old
Answer:
Clear your browsers cache and cookies. Something you should do everyday anyways.You can sign up for emails without having an account but if you think you do just do a simple forgot password on the sign in page. I prefer ordering online bc they have online only specials. You can also chat with an agent. If you call make sure it's not peak hours and you'll have no issues getting a person.
By Traci F., over a year old
Question:
no tracking info on web site with my order; never got confirmation email.?? Is this normal?
Answer:
It may have gone to your junk folder. If you do the shopping without signing in or as a guest then you don't get confirmation email. Always take a snapshot when you place your order or call them. It happened to me twice. Now I always make sure I am signed in before placing order online. Hope this helps.
By Shahreen M., over a year old
Have a question?
Ask to get answers from the Old Navy staff and other customers.
Typical questions asked
How long does shipping take?
What is the return policy?
Where is the company located?