Depop

Its not safe...the Sellers ar allowed to do creative pic taking and call tings Like New and even Brand New, which are options for them and then when you get it, its not. The Sellers dont have to respond and you can get a refund, with you paying upfront to ship back to Seller and then later get refunded, but first you have to fill out a Dispute with depop and submit pics, proving to them what your Seller did and what was actually mailed to you...its a hassel and I believe depop has it set up that way for thir Sellers benefit and thats why so many of them on there do what they do. I bought from 10 different Sellers, clothing items...over half were lied about by the Sellers and creative pics were done for the listings. Depop knows whats happening, they set the system up for their Sellers

Not happy with a couple of issues. They took down a listing for a pate spreader under the 'bladed weapons' rule; there's no point or sharp edge on a rounded pate spreader! Worse is that I've just been permanently banned for offering to set up a new listing for a buyer who wanted me to split a bulk order for them. This is actually Depop's stated process! Apparently asking which payment method they wanted was seen as trying to conduct a sale off Depop!

I am not sure what is worse, the scammers on this site or the horrible customer service...or lack thereof...bought an item from a seller in the US...it was shipped from China to OH while I live in CA. Depop won't do anything because it was shipped/in transit.

Obviously they can't take the time to click on the tracking because either they are too lazy or does not know how/never been trained.

Well, took a month from China to ship a knock off/fake to the scammer's address on the other side of the states.

I'm a new user. Never sold clothes online before. I posted some shoes. And then get banned with no reason and no notice. Customer service won't tell you anything or help you. They just say "final correspondence".

Seller sold me faulty goods, Trainers with broken fastenings. Depop wouldn't even organise a return saying item was as described. Despite many attempts to rectify this and appeal Depop continued to be unhelpfull and unsupportive. Rubbish customer service and buyer protection is worthless. Stick to eBay and Vinted. Depop sucks..

I had my account suspended from Depop after 700 sales with no complaints from customers. They claim I was selling a counterfeit handbag even though I have proof that's it's genuine and authentic. I tried to appeal & sent evidence through. I was told that the suspension stays. I'm disgusted at Depop. DO NOT use Depop for buying or selling. This company is on a crash course for failure. You are guilty in their eyes even though you have done nothing wrong. It's total madness! Who treats people that are earning money for them like this? No decent company, that's for sure. Even if they reinstated my account, I wouldn't give them another cent. After reading hundreds of reviews, they "stink" & you're better off not being on this bizarre evil little platform. Whoever makes their business decisions must be out to sabotage the business 😂 As it's going to fail...very soon.

I am a 17 year old student who is trying to make money on the side. I've bought many times from depop and thought this was a safe and secure app that i could trust. I was very WRONG. After my first few sales i was able to successfully receive my money and thought this was going good. Around the beginning of august this year depop kept moving the date of my "payout", this continued for about a week. On monday august 12th depop had suspended my account for no reason at all. Keep in mind i had 5 starts and around 25-30 sales so far. At this point i was freaking out because depop owed me $400+ dollars and now my account had been suspended WITH my funds remaining in it. I emailed depop right away asking what i did wrong and they got back to me without any reasoning saying they will not be "releasing my funds" and now my account with permanently banned, again with no reason at all. After i tell them that withholding funds is very illegal they proceeded to tell me that this is their "last email from them" and that they won't be speaking to me no longer unless it's with a "legal team". At this time i have been trying to do everything in my power as a 17 year old to retrieve the funds i am owed. Take this as a sign to delete depop!

Here's proof by the way!

Awful service - please save yourself and use other platforms such as Vestiaire and Vinted. It is not worth the risk - the company provides no protection for it's customers. I paid a significant amount for an item - the item was marked as delivered by Evri including a proof of postage image of a parcel in front of a letterbox saying it had been posted (notably, my settings do not deem letterbox postage to be safe). The parcel was not on the inside when I arrived. As the courier had said the item had been delivered, they said they can offer me no compensation (as if the couriers word is without a doubt true). There is no formal complaints process and their customer service gave generic responses despite me trying several times to pursue an appeal. AVOID. I have been a loyal customer for years in both selling and buying, and have never raised any issues.

I have been unable to send messages on Depop for weeks.
I have tried from various browsers.
I have been waiting 3 weeks for a pair of shoes to arrive and have not been able to contact the seller about this.

The website is extremely glitchy, and even sent messages to the wrong people when I did send messages. Other sellers have said the same.

There is also no information on the website about how to get in touch with support, I have only just managed to find an email address through the facebook page. When I sent an email to it, I received an email to say that I should resubmit my message in a request form. I filled out the request form with all the relevant details, and surprise surprise, it won't send! It just keeps refreshing the form with all the details still there.

When I tried to report that I had not received the items, it simply told me that I should go through Pay Pal to do this, which I have now done.
But basically, there is no way that I have been able to report on Depop that the item never arrived...

There is no proof of sending required from the seller. How do I know that she sent the items? How do I know that this hasn't happened to other buyers if I cannot even report it?
She has also not even marked the items as having been sent.

It appears that there is no way of ensuring honest transactions on the website and a fall back on pay pal to simply refund the money.

The customer / seller support contact does not work. I have gone through the zen desk help link and get no replies when I am asking for the help of depop fix an urgent issue. It has been 4 days and probably about 15 emails that have been ignored. So not sell or buy on this platform. Since buyer support does not exist it is a perfect place for scammers.