Overview
Care.com has a rating of 3.4 stars from 11,988 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Care.com most frequently mention background checks, good experience and promo code. Care.com ranks 1st among Caregiving sites.
Being forced into premium status without speaking to the dog walker is an absolute farce. Had to pay for the full month. As it turns out, after speaking with the dog walker, she could not accommodate the times needed, and since her appointment was already booked, the cancellation fee was greater than the dog walking fee. Cancelled premium, but felt taken advantage of and nowhere on the website to share the frustration. An absolute rip-off!
The site is designed to connect people seeking services of care; but conveniently makes you beg for your own level of service. Background checks have to be purchased per nanny (nanny's can bypass this) and you also have to complete one — pointless. Nanny's aren't vetter to ensure that they are US Citizens either — experienced this firsthand with someone I had in my home for 3 months; scary!
I'm sorry to hear that you didn't have a positive experience with the site. For assistance, please reach out via our Help Center contact us link at https://help.care.com/s/contactus. Include Reference Number REV-025105 when you message. Deleting and reinstalling the latest version of the app may also be helpful.
I did have a chance talking with Averie.B and we fixed the schedule and she agreed to show up, I was very disappointed no pick my call even txt never or email no call no show just hoping that someone will accept my offer and not make me regret my Money in this app.
Thank you for your feedback! I just wanted to make you aware that you have the option to post a review if you'd like; you can find instructions on our Help page here: https://help.care.com/families/s/article/How-can-I-post-a-recommendation-on-a-caregiver?language=en_US. We will be reaching out to you with more details via email. In the meantime, if you need further assistance, please reach out to us through the contact us link at https://help.care.com/s/contactus.
Website kept freezing, had to constantly restart the app, unable to set up different rates for different nannies, unable to change the rate once set - difficult to navigate payments or change nanny schedule.
Thank you for your feedback. I'm so sorry to hear that you didn't have a positive experience with the app. For assistance, please reach out via our Help Center contact at Care Help Center for Families, Caregivers & Partners [https://help.care.com/s/contactus]. Please include Reference Number REV-025124 when you message. Deleting and reinstalling the latest version of the app may also be helpful.
The app is terrible. It runs behind. It cancelled my job sitter because my credit card flagged it as fraud. There was no option to go back in and say run again. Then it wanted me to hire a new sitter after I'd set up the first one. Lastly, it says it will charge when service begins. It already charged my card for a service beginning in five days. Not impressed at all.
We apologize for your frustration, Brooke! The charge you're seeing may be a pre-authorization hold from your credit-issuing bank. This is a common practice for validating a credit card before running a transaction. You are only actually charged when the service takes place. But please let us check your account for you to confirm this, and to assist you with your other concerns! You can reach us via our Help Center contact us link at https://help.care.com/s/contactus. Include Reference Number REV-025219 when you message.
After using agencies we decided to try direct hire for mom's care. Started looking Saturday and by Sunday I'd interviewed 2 and chosen our carer. She started Monday morning.
We are thrilled that you had success using our site! Thank you so much for letting us know!
Amy stayed with our dog for 3 weeks while we were out of the country. She dealt with frigid weather and frozen pipes competently, keeping us informed, but handling issues confidently. She took wonderful care of our dog. We are so grateful for all she did to allow us to enjoy our time away, knowing that she had the home front covered.
We are so happy to hear you found such a good caregiver! Thank you for taking the time to share this! Please also consider posting a positive review on their account. Doing so not only helps the caregiver but also helps other families as they search for care. You can find directions how to do so on our Help page at https://help.care.com/s/article/How-can-I-post-a-recommendation-on-a-caregiver?language=en_US, or you can reach out to us for assistance. You can contact us at https://help.care.com/s/contactus. Please include REV-025207 when you message.
Leslie is absolutely amazing! She is kind, patient, professional, fun, and engaging with the kids. I have twins, 6 years of age, and one of them doesn't like have sitters at all. Leslie was so patient and fun, she won him over. She sent photos while we were away and we had a wonderful, stress free evening because of her. Absolutely recommend!
We are so thrilled to hear this! Thank you for taking the time to share! Please also consider posting a positive review on their account. Doing so not only helps the caregiver but also helps other families as they search for care. You can find directions how to do so on our Help page at https://help.care.com/s/article/How-can-I-post-a-recommendation-on-a-caregiver?language=en_US, or you can reach out to us for assistance. You can contact us at reviewteam@care.com. Please include REV-025241 when you message.
I wish it would be easier to tell the people that were not selected for the job that the vacancy has been fulfilled. Once I book a person, it's hard to communicate to the rest and I keep receiving messages from them. I want them to apply again when I post a new job but they won't if I seem like I'm disregarding them
We appreciate your feedback! Please be assured it is being forwarded to our management team for their review. We will be reaching out to you via email. If you need further assistance, please reach out to us at reviewteam@care.com and please include Reference Number REV-025245 when you message.
I liked the Care.com website. It's easy to learn where things are and maneuver. My 'ad' elicited 5 or 6 responses in addition to those caregivers that I selected based on my search criteria. I was able to review their profiles quickly and interviewed the person I felt was the most qualified on the phone. We set up a face to face interview the next day, and hired her. I was very lucky that things were accomplished so quickly.
We're so happy to hear you've had such a good experience on the site! Thank you for letting us know!
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- Austin, TX
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Business History
2007: Launched the Care.com platform with child care, senior care, housekeeping, and pet care services.
2010: Launched enterprise arm to help employers support their teams with family care benefits.
2012: Expanded internationally into Canada, Belgium, and Finland through the acquisition of Betruet.de. Expanded into household payroll and tax matters through the acquisition of Breedlove & Associates, now known as Care.com HomePay.
2014: Filed for IPO and was listed in the New York Stock Exchange under the ticker symbol CRCM.
2016: Expanded into Australia, New Zealand, Ireland, Spain, and Norway.
2020: Care.com was acquired by IAC. Care.com acquired LifeCare.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback. I am so sorry for any frustration you've experienced. We're a paid subscription service and not a free service and I am sorry if you weren't aware, as this was never our intent! The fee contributes to our ongoing efforts to keep the site safe and secure and to maintain and develop the features of our site. Also, I just want to explain that we also offer a free membership to families searching for care so members can browse profiles and post a job to see if you get responses before they decide if they want to make a financial commitment. The paid membership is required to begin the screening process such as running background checks, contacting caregivers for interviews, and checking references. From your review, it sounds as though you were using our Booking feature to find pet care. Please don’t hesitate to reach out to us so we can assist you with this; you can reach us via our Help Center contact us link at https://help.care.com/s/contactus. Please include Reference Number REV-025146 when you message.