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Care.com
Questions & Answers

11,988 reviews

Here’s what buyers have asked with answers from Care.com staff and previous consumers.

97
questions answered
0%
answered within 1 day
Question:

Has anyone thought of filing a class action lawsuit against this scam of a company. They don't help working families, but rather steal their money.

Answer:
Hello, I filed a complaint with the Better Business Bureau and they are currently investigating Care.com. This is important enough to me that they have scammed me out of 6 months of payments and I had to close my credit card for Fraud. If you have had a bad experience with Care.com, I would encourage you to file a complaint with BBB. If enough people complain, then they will take more serious action. Here is the website. It is a short process to submit a complaint. https://www.bbb.org/consumer-complaints/file-a-complaint/get-started
By Chi P., over a year old
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Question:

I thought this was free for job seekers? I want to try it before upgrading my profile, but I can't even read the messages I have received so far without being asked for my credit card?

Answer:
Steer clear from Care.com or what we prefer to call Care-aless. Com! They are only about profit for them. The site is for trollers that prey on innocent families. You'd be better off putting an ad in your local newspaper. Most local newspapers also have online readership too!
By MT R., over a year old
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Question:

I have 2 questions about Care.com. #1 Why dont they send a receipt to my email when auto renew billing?. I have paid for one month and one month only. I tried to find caregivers but discovered after investigating this company, that the babysitters are not properly vetted and the background checks they use are not correct. I was scammed out of hundreds of dollars over months by unauthorized renewed memberships fees. I never checked a box anywhere stating I wanted a permanent membership. This is illegal. #2 I tried to remove my credit card information from the system after realizing the amount of fraud and scams on this webiste and found that the only way to cancel your membership AND erase your banking inforamtion with Care.com is to cancel your credit card. However, Care.com can and will contact your credit card company and obatin your new credit card. How is this legal? The only way to pull the credit card information off the system is to replace it with another credit card. I called Care.com service center and they said they have no knowlegde of how to remove a credit card. So even after I cancelled my bank card I still was continued to be charged by Care.com on my new bank card. I was mad after demanding a refund when I called and was refused. Since I no longer trusted care.com with anything I cancelled my bank card instead of cancelling my membership... which I initailly tried to do but was so frustrated and upset I cancelled my card. Now I have yet another 2 months of unauthorized billing cycles on my new card. Why is this going on? Care.com is a scam, a ripoff, a fraud, theiving criminals. I hope someone burns the office to the ground.

Answer:
I am determined to shut this site down. I am contacting news programs, The Today Show, Good Morning America and any and all others. Shut them down!
By Susan M., over a year old
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Question:

My daughter has applied for a position as a nanny on your site. She is discussing a potential job with a person and I am worried that we are unable to check up on anything about this potential employer. She is relocating to a new state, as is the potential employer. He is a single father, having lost his wife and one child in a car accident. My daughter would be taking care of the surviving child. I just want to be sure this is legitimate.

Answer:
I would be cautious. I hope she is not moving for the job, as that is NOT a good idea. I get text messages daily from people asking me to email them (often for a friend), or someone coming from out of town or whatever. I delete these right away. First of all, they should go through the regular website and email you. No one would hire anyone without first meeting them, checking references, etc. I am sitting at the home of someone I took with through the Care site. I first communicated via email, then set up a face to face and met the kids. If it seems too good to be true, it is. USE COMMON SENSE! Seriously, if you don't have common sense you really shouldn't be taking care of kids, pets or anyone else!
By Cathy K., over a year old
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Question:

Hi, I would like an answer for this please. I hired a caregiver for my mother who has dementia and is also not stable on her feet. The lady hired only worked about 3 weeks for me and did not work out. She spent her days watching tv and drinking beer. I knew something was off so I hooked up an old nanny camera that I had from when my 3 kids were babies. I have 3 kids all under 8 yrs old and my wife past away 6 months ago. This was almost 4 months ago. Care.com has since billed me for 3 extra billing cylcles when I only wanted one month... I just opened my credit card statement and realized what is going on... Being busy I dont always read the whole page. That is not the worst of it. I also paid $80 for a preferred background check for the lady and when I realized the lady was no good I looked her up on the judiciary and stared in disbelief at the computer... The lady had pending charges on her for nursing home neglect and abuse. I called Care.com and they said they were not responsible for anything... Im out over $200 dollars and Care.com is basiclly laughing at me. Why is this allowed?

Answer:
This is so sad! I have been on both sides as I have an assisted living home in Pensacola Florida. I used care.com to staff my home; awful. Then when I had myself on as a provider they suspended me for a 14 year old non viloent misdemeanor, and they did not even have my permission to check past 7. They want you to get crappy providers, the good ones are kicked off because once ya get a good one, you no longer need them. Cash cow corrupt company who makes rules up as they go along, I heard 20/20 is doing a special. I plan to contact them, as I am verifiably the best care coordinator hands down, extremely good with direct care. You will only ever be returned 1 month contact the Federal Trade Commission file a complaint that's what I did, the more problems the better the case against care, com
By Katrina H., over a year old
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Question:

Why are they still in business. Don't we have any protection from scam and rip off?

Answer:
Your guess is as good as mine. Maybe they have a big money backer and can screw people of their money and lack of customer service? They should be called, I don't care.com
By scott d., over a year old
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Question:

Hello! Is there a way to register as BOTH a provider and seeker? I am a tutor and I need to hire a sitter to watch my kids while I work.

Answer:
If I were you I'd choose another site. Care.com is terrible.
By Susan M., over a year old
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Question:

I don't want to know anything about Care.com because Im already a member and well aware of how much theyve changed their site since I needed them last, and not in a good way! Which leads me to my question... Does anyone who has had bad luck trying to find employment through Care.com found another site to use which is better? I'd really appreciate it, I've been out of work for 4 months and need to seriously find some options.

Answer:
Some of the clients are looking for cheap labor through the internet for housekeeping. I usually tell the person to call me back for interview finish. Then I would tell them that I am self-employed and they would need to file a 1099 for taxes to IRS.
By Christina O., over a year old
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Question:

Do I have to pay to get a job offer. Never a response but one scam

Answer:
Care.com is set up for parents that pay for the service... Parents can enroll for free and place and add. However, If they do not forward their credit card any messages from caregivers will have a blocked phone number. The babysitter cam also enroll for free and make a profile for her services. However if she does nor forward her credit card she can only apply to 8 jobs every 28 days and only the ads from parents that have paid for an account will be able to contact her. DO NOT respond to anyone contacting you on your phone that did not contact through Care.com first... This is always a scam... The message will look like this: I am moving to your area soon and need car for my son/daughter. Kindly respond to my email.(They are looking to scam you for money.)
By Sarah L., over a year old
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Question:

Is there actually trustworthy people to babysit on here? How does it work? How do you pay? I'm in desperate search for a babysitter. I work 3rd shift, have a 1 year old and a 4 year old, work all night and stay up almost all day every day then work all night almost every day of the week. It's been very very hard! If anybody has any helpful advice about this site please please let me know. Thank you so much!

Answer:
Sitter city.com could help you. I have honestly had nothing but problems with care.com. They make up rules as they decide not how things are written and do not follow their own privacy policy. They feed on single moms and dads. As well as children providing for aging parents You can place an add on Craigslist as well, for free and your prospective employee provides their own background check as it can be a most recent one and obtained by themselves at 5 to 10 dollars
By Katrina H., over a year old
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