Turo

Customer service for any issues goes around and around, no one can help. You're transferred on calls or they say they'll make a report of it and then you will hear from them within 48-72 hours. The reply via email in that case will not have anything to do with your actual problem and then you'll have to keep moving in circles because they really don't care about your experience.

Cars are not noted to have scratches or dents and the host can try and charge you for ones, make sure you take really thorough pictures before you rent the car.

This should be a zero rating! I tried to cancel a rental because the description was deceptive and misleading. Turo makes it nearly impossible to call them and when you finally get through you are routed to a customer service agent in some place like India. I was on the phone for an hour trying to cancel and was told I'd get an email reply which never happened. This app and program is ripe for scammers and there are absolutely no recourse like legit car rental companies! Also you are hit with all types of fees and taxes which you can't see until you try to rent the vehicle. SAVE YOURSELF a lot of time, grief and hassle and avoid like the plague.

My experience with Turo was nothing short of a nightmare. After spending hours until 2 am discussing my issue with their customer agent, they failed to resolve the problem that stemmed from their own errors. When the issue was finally addressed in the morning, the price had skyrocketed due to changes made by Turo, not the host. Despite providing screenshots of my conversation with the customer agent, Turo arrogantly brushed off my request for them to cover the price difference caused by their mistakes. Their smirking indifference and lack of accountability were beyond frustrating. This entire ordeal has left me utterly disappointed, and I have already uninstalled the app. My trust in Turo is shattered, and I will never consider using their service again. One star is generous given the awful and negative experience I endured.

I rented a car on Turo and unfortunately had an accident. The car was slightly scratched. The damaged can hardly be seen from a distance. I spoke to the driver and he gave me a quote to repair the car. After I did my own research I realised I could do it for cheaper. I informed the owner and after discussing he changed his mind and said he now wanted to process the issue through Turo. Most likely because he wanted to squeeze all he could out of the situation. Thereafter, turo sent me an invoice to pay £1,185! For a scratch you can hardly see. The car is valued at its best £1500 it's a Fiat Punto 2013. I accept responsibility for the damage I made, but the amount is completely disproportionate. Terrible Terrible experience.

We rented a Rolls Royce from Jesus. Upon return, Jesus checked car out, everything was fine. Next thing you know we get a damage report submitted with pics that were so blatantly not how we gave car back. Clearly, Jesus wanted a new paint job. We submitted a reply on the Turo app
And waited a couple weeks for A response. There was no reply so we called and they said they sent an email saying to reply with additional info. We asked what email and gave the one that is on the app and they stated wasn't it. We've tried to call 6 separate times to get resolution with no one knowing what to do and promising call Backs that never happen. Not sure what other info would be needed when we stated facts and provided proof with pictures and texts. Jesus got $2k for rental and we lost our $500 Deposit for nothing- we used Turo many times but never once thought there would be someone so outright shady to try to come up off us. We will never use this app again

I have rented auto from your company since around 2015. I am terribly upset regarding your customer service Host. The Host cancelled 3 hours before my trip started.

I was notified while I was at the airport. This is totally unacceptable. This is a common issue with your company. For emergency situations there is no immediate relief. WILL NEVER USE YOUR AGAIN.

I will inform my colleagues about this disaster and disappointing event. Your company is not reliable. Refund my money ASAP

I found Turo cars on Kayak.com which stated the cars were available at the airport. They are OFF airport and have a hefty fee to transport the car to the airport for pickup. This is completely deceptive.

Terrible Customer Service - had a broken unusable car.
The host removed my bad review and I was autocharged on my credit card without consent. Customer service responses are AI generated and on the phone you get put on hold for hours.

The initial rental booking went smoothly. Then unexpectedly, our flight was cancelled so, logically, I changed our Turo reservation immediately so the host would not be inconvenienced.
Because our reservation was adjusted by a day, we were suddenly charged an additional $70 delivery fee which was originally waived because our trip was 7 days. Somehow, this translates to costing more for one less day. When I reached out to Turo customer service, I got on a two hour roller coaster ride of customer service messaging on their app leading to calls to a service center that looped back to links to the billing department. Eventually, we were told that the only way we could avoid the additional charge is by asking the host to send us a message to waive it and taking a screen shot of that message. Talk about crazy and unprofessional! We will never get that time back and will obviously never use Turo again.

Was nice until I faced the theft of catalytic converter within one of the trip. If you think this is something you can control, no, you really cannot. Thanks to my insurance which paid for it. Turo made me pay $500 after all anyway.
They are saying it is a damage, not theft. So like I did it. Good right?
Turo will make you pay whenever it's your fault or not. It is not client oriented. I really do not recommend this company. It is not safe at all.
I have so many questions to this company.