GreenMotion

Overview

GreenMotion has a rating of 4.4 stars from 1,669 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GreenMotion most frequently mention friendly staff, great service and good experience. GreenMotion ranks 3rd among Car Rental sites.

This company responds to reviews on average within 2 days

Instant Feedback

5,456 reviews
+16
How would you rate GreenMotion?
grey star
grey star
grey star
grey star
grey star
Cyprus
1 review
0 helpful votes
Follow David R.
Unfollow David R.
Send Message
Share Review
Report Review

Cold, dark, wet and satisfying
February 19, 2025
Updated review

The pick up driver was prompt, friendly and helpful on a cold dark and wet night. Mohammad at reception was the best salesman selling me an upgrade and insurance which I normally reject. He insisted that I take photos for my own piece of mind and upon vehicle return these were accepted as evidence of prior very minor damage. Return was friendly, easy and prompt with another friendly and helpful driver. The service more than compensates for the small inconvenience of being off site.

Date of experience: February 9, 2025
Natalie F. GreenMotion Rep
3 weeks ago

Hi David,

Thank you for your five-star review.

We are delighted that you enjoyed an upgrade during your recent rental with us.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.


Good service with great attitude.
January 9, 2025
Previous review

Efficient and smooth with a great attitude to customer service by both collect drivers to and from the terminal and the desk staff on duty at both start and return of hire.

Date of experience: January 1, 2025
South Africa
1 review
0 helpful votes
Follow Edza M.
Unfollow Edza M.
Send Message
Share Review
Report Review

Best rental to go
February 21, 2025

Green Motion was the best for me in the way they handled customers. From the online experience to the front desk team, they are just awesome and a place to go if you need to hire/rent a vehicle at competitive prices.

They also offer car drop-offs and pick-ups within the vicinity of their offices, which is absolute convenience.

Date of experience: February 11, 2025
Natalie F. GreenMotion Rep
3 weeks ago

Hi Edza,

Thank you for your five-star review.

It is incredible to hear that you had the best rental with us.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.

Portugal
1 review
0 helpful votes
Follow Robert S.
Unfollow Robert S.
Send Message
Share Review
Report Review

Have used your company for years very disappointed to be conned for damage not caused by me.
I sent you proof of the scratch on the wheel (looked like it would polish out) by hand!

Date of experience: February 18, 2025
Natalie F. GreenMotion Rep
3 weeks ago

Hi Robert,

Thank you for taking the time to share your experience with us.

We are truly sorry to hear that you were charged for damage as we do appreciate that no one wishes for this to happen to them. Our customer services team are happy to review any damage charges to ensure that all of our procedures were followed correctly and that the charge has been made fairly and is justified. We ask that you contact us using by emailing us at ics@cs.greenmotion.com

Thank you for your assistance.

Kind regards,

Green Motion International Customer Services.

GB
1 review
0 helpful votes
Follow John O.
Unfollow John O.
Send Message
Share Review
Report Review

Easy to deal with & no insurance scam!
February 20, 2025

3rd time I've used Greenmotion recently & each time has been excellent. The cars are clean & new. Prices are great. I had to extend a booking which was easy (1 email). No pressure for CDW insurance and no hard sell. I will use Greenmotion before I use other hire firms.

Date of experience: February 10, 2025
Natalie F. GreenMotion Rep
3 weeks ago

Hi John,

Thank you for your five-star review.

It is brilliant to hear that you found our prices to be great.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.

Indiana
1 review
0 helpful votes
Follow Michael G.
Unfollow Michael G.
Send Message
Share Review
Report Review

Feedback
February 17, 2025

Overall, we had a decent experience. I like the shuttle service to and from the airport. The staff was friendly. I was a little disappointed when I got home to see I had an almost $400 extra charge to our credit card bill with no explanation; however, I sent an email in explaining the situation, and we did get a refund.

Date of experience: February 7, 2025
Natalie F. GreenMotion Rep
3 weeks ago

Hi Michael,

Thank you for your four-star review.

We are glad to hear that you found our team to be friendly and we are pleased to hear that our team were able to arrange a refund of the unexpected charge.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.

Germany
1 review
0 helpful votes
Follow Falk J.
Unfollow Falk J.
Send Message
Share Review
Report Review

Great car, reasonable priced
February 21, 2025

I had a Skoda Kamiq, which was totally fine for 1 or 2 incl. Baggage. Only negative thing was the aggressive sale of additional services (unlimited mileage, insurance, refueling service etc.) After rejecting any further services everything was perfect. Nice car - nice trip!

Date of experience: February 11, 2025
Natalie F. GreenMotion Rep
3 weeks ago

Hi Falk,

Thank you for your five-star review.

We are delighted that you liked the rental vehicle and we appreciate your feedback.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.

GB
1 review
0 helpful votes
Follow Syed R.
Unfollow Syed R.
Send Message
Share Review
Report Review

Good with hidden horriable charges
January 12, 2025

Overall good but really shocked when I received a ticket for not paying congestion charges Green Motion also charged £68 like an extortionate charges for no reason hence I will have to pay two penalty charges.

Date of experience: January 2, 2025
Natalie F. GreenMotion Rep
2 months ago

Hi Syed R,

Thank you for your four-star review.

We are glad to hear that your overall experience with us was good. Unfortunately, when a Penalty Charge Notice is received, it is sent to the fleet company as they are the registered owner of the vehicle. They then charge Green Motion handling and 'Transfer of Liability' fees, which is why we must charge an admin fee in such circumstances. To clarify, this charge is not to provide you with a notification of the fine, as it is the responsibility of the issuing authority to do this. We would also like to take this opportunity to confirm that this charge is stated in our Terms & Conditions, which can be found at www.greenmotion.com/terms. We apologise for the inconvenience that this charge has caused you. Our team would be happy to look into this for you, if you would like to contact us by emailing us at ics@cs.greenmotion.com.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.

Austria
1 review
0 helpful votes
Follow Hannah P.
Unfollow Hannah P.
Send Message
Share Review
Report Review

Everything perfect.
February 21, 2025

From booking, to renting and returning, everything very easy and quick. Super customer service, if there are any problems, you just have to call the hotline, and you get right away an answer! I would book definitely again Greenmotion!

Date of experience: January 10, 2025
Natalie F. GreenMotion Rep
3 weeks ago

Hi Hannah,

Thank you for your five-star review.

We love that everything was perfect with your rental experience.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.

Netherlands
1 review
0 helpful votes
Follow Jack P.
Unfollow Jack P.
Send Message
Share Review
Report Review

Great experiance
February 18, 2025

Everything went great. Check-out was a breeze, and the gentleman working the counter was very informative and kind. Check-in was as simple as it gets. They had a drop box right inside the train station. Will gladly use GreeMotion in the future.

Date of experience: February 8, 2025
Natalie F. GreenMotion Rep
3 weeks ago

Hi Jack,

Thank you for your five-star review.

It is brilliant to know that you had a great experience with us.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.

Croatia
1 review
0 helpful votes
Follow Darija G.
Unfollow Darija G.
Send Message
Share Review
Report Review

Professional and polite
February 19, 2025

I was very politely welcomed and served by their staff member Yasmin. Since it was my first time renting a car, she was very kind and explained everything to me step by step. I had no trouble with everything that she and I have agreed on. This kind of service and politeness is very rare and I hope that Greenmotion will see my review and give their staff member Yasmin a well deserved benefit or raise. This was Yasmin from Switzerland, Holiday Inn Express, Hofwisenstrasse 30,8153, Zurich Airport. Thank you!

Date of experience: January 21, 2025
Natalie F. GreenMotion Rep
3 weeks ago

Hi Darija,

Thank you for your five-star review.

It is brilliant to hear that you found our team to be professional and polite and that they were able to guide you through your first car rental.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.