KayakReviews 322

I travelled from Rome to larnaca on 21/2/2025, and I had a very small suitcase that didn't exceed 7kg, which I have paid for, but they refused and charged EXTRA 73€ for nothing, although I couldn't afford it.

I'm totally disgusted at their treatment

I recently booked a hotel room at the Hyatt House Charlotte, N.C. Using Kayak / Traveluro using the Kayak app. I selected the 2 queen bed room but they changed it to a king room and could not get them to admit their mistake or any help what so ever, terrible customer service,

Since Kayak offers discounts from other websites, I appreciate it. The fact that they don't provide discounts for Southwest Airlines—which often have cheaper prices if you don't mind delayed flights—is noteworthy. When comparing prices on several booking websites, such Expedia and Priceline, I usually use Kayak.

The encounter was fantastic! Daniel helped me more than I could have imagined. Despite my non-flexible dates. I was too poor to fly business, so I kept nagging him for discounts. We eventually discovered a fantastic deal on Airfrance for just over 2200. DANIEL, THANK YOU SO MUCH!

I have booked for Kayak and the price is very affordable and the service was really good. Besides, I would love to give them an overall 5-star rating.

I was clearly on the Canadian Kayak Website. A flight deal flashed on the website. It was a scam cause it was in USD and it never clearly stated it was in USD. When I complained they provided me a AI response of how their computer only generated to the locale that the user is using. Which is not true cause I am in Canada. Flights were way cheaper on Expedia and WestJet.

This Company is in a Bad mode, just cancelling affiiate contracts befor reachning the pay out limit, then telling you that in the contract is written that you did not rech the limit, so all the income is lost. Take your hands away from this company use trivago, booking or others!

Thank you Justin,
You are providing excellent service, always available 24/7 to help or advice.
I'll contact Justin for any future reservation and refer this to my friends.
Nata

kayak.bestticketfair.com
Had to call and be sure that they were processing and when I did its because a person needs to tell you the restrictions and I was surprised with no carry on cause my ticket price was to low. Then a 5 minute hold for them to call the airline and find out how much to add a carry on. Like I'm going for 4 days without clothes. $250 more include unexpected price increase 10 minutes later. They claim that this is the fair is the fair the airline charges and they say that you cannot actually purchase tickets this cheap (why are they available?) so their website is a lie. They tell me this is the charge they must add extra regardless and nothing is refund able.

Then cause Im mad and used the f word they hung up. I used to work in a call centre and if you're not being called names someones just expressing their feelings not directed at you don't be a baby do your job. Price of the ticket was $396 but if I want carry on its another $250 USD, Im Canadian could have used a Canadian site and paid $500 Canadian but now I will be like $750 if they don't add on more later. DO not use this site if you like your money. They dont tell you upfront you have to call. They tell me most of this cost is cause the ticket price changed, in just a few mins, this is how they screw you, less hassle for the few extra bucks. Also this was American Airlines I will be buying direct from west jet from now on they have never made me this mad. I pay twice this price for the same flight but carryon welcome luggage welcome and no BS.

I have spent over 30 minutes on the phone the final quote is $637.02 USD which is $863.70 again I could have only paid $500 Canadian. Now as im getting off the phone she tells me ill be charged in 2 parts tax on top of this so now my guess is we are at a $1000 and I should have just purchased from west jet. She didnt like my approval email as I said since Im taking it up the $#*! go ahead and do what you got to do.

I have been trying to book a flight. Kayak shows what looks like a good price. I click on the button and suddenly the price changes, and definitely not in my favor! I try the other link that shows the same price, same thing! Kayak does NOT offer cheap flights, they offer you cheap LIES, and then they to bait and switch you into the actually much more expensive flights. I left the times on the photos so you can see these screen shots were within seconds of each other. And I could take the same pictures 8 hours ago so no, the prices didn't "just" change and the system hasn't caught up, they are like this as a standard matter of policy.

Why even get this dot com if you don't have kayaks? It's as bad as the WWF no longer having wrestling. And don't even get me started on the dot com for the White House.

My son (18) wanted to rent a car. I told him I didn't think any place would rent to him@ that age. He called Kayak & they told him yes & it would cost extra since he was 18. He paid his money, flew to Nashville & was stranded because the car rental place said they don't rent a car to anyone under 25. He called Kayak & they said they don't do refunds. He never received the services he paid for. I'm calling the BBB & he's disputing the payment to them from the bank.

My name is Karim Elmasry I booked 4 stars from Super hotel a 6 nights in Turkey through Kayak app. For our anniversary. After traveling for 24 hours the hotel couldn't allocate the booking and after 3 hours talking to Super hotel customer service and spending more than $150 of roaming calls they told me to go to another zero stars hotel or take your money back and when I requested to talk to a supervisor she told me he will call me after 3 hours and when I told her to transfer me to the survey she hanged up on me.

Someone need to stop this false advertising and scam please. I spent more than $3000 and traveled across the planet to spend 6 nights for our anniversary and now i am staying in a hotel with 5 feet reception having washing machine next to the check in desk. This is not fair.

My Super hotel confirmation number is B_*******

I used Kayak twice. The first time it was quite good experience. But recently I faced the problem when tried to rebook the flight. It took me three hours to talk to the service rep. It was stressful! You really need to do something about it!

Naw, obnoxious commercials did it for me.
Can't wait to see you tank, since there are... apparently...bigger problems.

One issue I have encountered is that the page can be slow to load, especially when searching for flights with multiple layovers or destinations. This can make the process frustrating and time-consuming.

Please do not use Kayak as they frequently refer you to a travel company called MyTrip. This is the worst company I have ever dealt with and I am out $2,200 because I used Kayak.

I always used Kayak for air tickets search. I might continue using them, but for search only, I will never book tickets through Kayak since 24 hours free return policy doesn's work with them! They will charge you $50 for each booked ticket! It never happened to me before. I always use 24hour return policy, It gives me time to make my final decision. Also you can check reviews of the company Kayak is using to sell their tickets: chatdeal, I think its rating is 1,5 star... it says a lot!

I had the worst experience of my life with kayaking, I travel a lot, and I always buy through expedia, I never had a problem with them. But in this case I bought through kayak, and on the website it said that I had 24 hours to cancel (just like Expedia, and most companies)
2 hours after buying the ticket, I called to cancel, they told me that everything was ok, that they contacted the airline but that everything was ok, and they never sent me the money, for 45 days I called almost every day, and they told me to wait, What a wait, today when I finally called they told me that they never canceled it and that I shouldn't wait for my money because it would never arrive, they always answer people who don't understand their English, and with that they do scams.
I lost 1900 dollars on a kayak and it was the worst experience of my life buying tickets.
Please, if you are going to buy, it is preferable to pay a little more but buy from reliable companies.
KAYAKING IS THE WORST TICKET COMPANY IN THE WORLD