DO NOT STAY HERE! The Manager is extremely unprofessional and needs to take a course in customer service. Hence why she's managing a dumpy hotel.
We booked two rooms at this hotel a year ago for our youngest daughters wedding June 10. The rooms were for us and our older daughter and her husband. The youngest daughter was not staying at the hotel.
To start, I asked for early checkin when I originally booked the rooms, so the "father of the bride" could get ready. They said to call back closer to the date to request. Long and behold when I did that it was a flat out NO and 3:00 was the earliest check-in (wedding was 4:30 and 20 min drive away). Let's just say when he arrived at the room, it had mold, smelled really bad, had bubbling and peeling wallpaper, no carpet on floors, etc. others who were attending the wedding and staying here had somewhat ok rooms. We did eventually get switched after my daughter "the Bride" called to complain about it, mind you when my husband went to get the new key the manager told him that our daughter had reamed her out, FLAT OUT LIE! There were a few of us there when she called and she was very polite explaining the situation and extremely thankful when the switch was made.
The next morning the parents of the groom were told by the waitress at breakfast that "she heard" our daughter was "a $#*! and mad" and then told them she doesn't blame out daughter for being upset because our original room got flooded and hasn't been booked with guests for over a year until this weekend. She said those rooms are horrible on lower level. We booked them a year ago before anyone else knew the location of wedding, so wasn't like we were a last minute booking.
On another note, If checkout is 11 then breakfast should be served until 11. This was our next experience with this MANAGER was at breakfast, when we came down about 9:55 and our other daughter and husband came down at 10:03 with our nephew for breakfast and AGAIN the MANAGER told the waitress to refuse to serve them saying the cutoff is 10:00 am. our nephew had sat at a different table with his wife and had no problem getting served and we literally had just ordered our meal, could have barely been put into the kitchen for making.
Unfortunately my husband was in such a rush due to Timelines of the wedding he was unable to grab photos of the room, but we did grab this one of our other daughter's door, same floor different room.