Identogo

I would like to express my disappointment with the service I received regarding the fingerprinting results. Initially, I was informed by an employee that the results would arrive via email within 3-5 days and by mail within 7-10 days. However, after contacting customer service, I was told that the actual timeline is 2-4 weeks for the results to arrive by mail. This discrepancy in information is concerning, and I feel that I was misled. I hope to see improvements in communication moving forward.

The building I was sent to, Randolph MA, was a run down hell hole. Can't believe this is acceptable. Ceiling tiles missing. Wires hanging. Bathroom gross. Wood planking for the floor just layed over floor tile. Water damage. Musty smell. Had to use the side entrance as the main entrance was clised with overgrown weeds and plastered with ups stickers for undeliverable packages.

My husband and I wanted to volunteer at our grandkids school so went on line filled out form and made an appointment. After waiting 1 hour we were finally seen. There was a sheet to sign in on but the guys friend came in and he went before us. You would think the school system would use someone with a better rating

Rudeness and poor communication skills rampant at the Empire Central location in Dallas; I waited 20 minutes past my appointment time 4 days ago, waiting room full of people ahead of me, occasionally a staff person would yell something out about being a few more minutes, she was in the other room, so left, rescheduled for today. I was at most 10 minutes late, one other person ahead of me, my name was called and prior to me saying anything staff person says " you are 10 minutes late and proceeded to tell me they are really not supposed to take me because of this. OK, but ok for me to wait 20 plus minutes? In her defense, she did not appear to be people experienced or able to communicate well. Possibly additional training needed?

If I could give a minus 0 I would. I went for personal fingerprinting recods on March 23,2024 and still not received the records. I have called numerous times to check on the status of this and a recording says its been submitted for processing. I cannot reach a live person. I paid out of pocket for this personal record check and if I have not received them within two weeks I will report them to the better business bureau. This place is a joke and should be held accountable. I cannot believe that state agencies use this rob shop!

Tammy from
West Virginia

Utilized Austin Oak Hill location for fingerprints. Service was poor and the receptionist/office supervisor should be terminated.

Lazy, No customer support skills, appears to unhappy in her job. Recommend avoiding this company.

Disconnected twice.
Third time the agent could not hear me.
In a nut shell, I spent hours trying to obtain information on how to submit an FD-258 finger print card by mail.
I have to get fingerprinted at a local police station since the nearest Identogo facility is 200 miles away.
I live in Miami and the nearest office is in Tampa. Tampa, seriously.
A couple of agents have directed me to the web site to get instructions on how to send by mail.
That information is not on the site. It keeps making me schedule an appointment.
I still have not figured out how to make this work. You would think a company entrusted with your fingerprints would know what they are doing. There should be an option for 0 starts in this review.
Ridiculous.

I would have given them a negative review if I could. It's been 10 days with no response and numerous phone calls. Services in exchange for money is NOT THEIR way of doing business. I cannot get my money back - and my prospective employer has now reposted the position. So, I lost the job and Identogo STOLE my money. Wtf
Outright thievery...

I would give ZERO stars if it was an option!

I made an appointment online for passport photos at the Texas City TX location. Only a few appointments were available, but I took time out of my workday to drive to the location because I needed to get the photos done. When I entered, the receptionist asked why I was there. I said I had an appointment for passport photos. She apologized and said that they don't do those at this location. I told her that I had a scheduled appointment for that service at this location. She apologized and said that it happens often, and she doesn't know why they offer appointments for a service they don't provide.

First of all, customer service is a joke. Rude! RUDE! RUDE! Not helpful. They keep asking for a service code. How am I supposed to know a service code?! No help from customer service. Again, CUSTOMER SERVICE! That means that you HELP people. No. And we are screwed bc they've got a monopoly going so you can't go elsewhere.