Identogo
Questions & Answers

Here’s what buyers have asked with answers from Identogo staff and previous consumers.

5
questions answered
0%
answered within 1 day
Answer:
To date, given that they took my money, haven't provided the service and won't respond to my queries, it looks suspicious.
By Danee Y., over a year old

Answer:
I was forced to. The company I was getting my fingerprints for had no other options. Believe me, they will know how Identogo treats their "customers".
By S B., over a year old

Answer:
Your are lucky if you receive them at all. They take money and give nothing in return.
By Tammy S., over a year old

Answer:
When I called to report that I was stood up for my appointment, the woman was VERY nice and said they could probably waive the fee for my replacement appointment. Of course, the woman at the office I went to was much more like the other reviews I've read here. Now, what I did to get through and speak to a person was to just randomly pick numbers on their phone tree system until they tell you you've "exceeded the allowable attempts." Then you will be connected to a person. Both times I've spoken with anyone, it took a bit of a minute but not too long. I am in Texas, in case that makes a difference.
By Ann F., over a year old


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Typical questions asked
How long does shipping take?
What is the return policy?
Where is the company located?