How would you rate HSN?
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Illinois
1 review
0 helpful votes
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Website sucks
January 26, 2025

I've HAD to call customer service more than once d/t after logging in to my HSN account it tells me i can't place an order. It has my name & address etc but will not let me place an order. Then when i look in past orders all previous orders are not there. I end up signing out & ordering as a guest after a lot of hssske & then i can't track the order--it's as tho i never placed. I have never had these issues with any other company but multiple times with HSN.their website obviously sucks and is horrible then the TOTAL ASSININE INCONVENIENCE that you can't even email the company --- obviously they care ZERO about customers. Why should they? They're making tons of money & thst is THE ONLY GOAL.

Date of experience: January 26, 2025
Georgia
1 review
1 helpful vote
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Don't get taken
January 15, 2025

I purchased a Canadian Ammolite Clover Pendant. The stone was so dark that my wife had to hold it up in the sunlight to see the stone colors. I returned it on January 6,2025, via their UPS system. Per the UPS tracking HSN, they receive it back in their whse. At Piney Flats, TN, on January 8,2025, at 9:52 AM. As of today January 15,2025, I still have not received my refund, I checked by credit card online. I called HSN customer service and their system shows that they have not received the necklace that I paid $302.00 for. The CS person told me that they had NOT received my return. I told her that the UPS tracking shows that they received it on January 8,2025, which is 7 days ago. I was told that it takes 7 to 10 days for their whse to scan in the return. I told the person that this shows that HSN does NOT care about their CUSTOMERS.

Date of experience: January 15, 2025
Arizona
1 review
1 helpful vote
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I signed up for their marketing list for a coupon but never used it. Despite multiple unsubscribe attempts and even calling customer service, the marketing emails keep flooding my inbox daily.

Date of experience: November 28, 2024
Florida
1 review
0 helpful votes
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RONDA SHEAR PANTIES
September 13, 2024

I order two packs of 5 pinup girl panties in the year 2017 and they are just started to show wear. However this year I order two more packs and on the second wear the lace is falling apart also holes.

Date of experience: September 13, 2024
California
1 review
0 helpful votes
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I paid for a pair of shoes that was supposed to be here 2 weeks already! Now talk to a person that it's going to be in September 27th! I will never ever buy from home shopping club again never!

Date of experience: September 19, 2024
Maryland
1 review
0 helpful votes
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HP 2 laptop deal
November 26, 2023

HsN Sells a set of 2 HP laptops for just over $500 they come with 4 gb. RAM. It is a windows 11 system and isn't worth using it as a paperweight. Don't expect to get any help from HSN or HP. Not suitable for a 6 yo. Kid.Total waste of time. If it sounds too good to be true then it probably is

Date of experience: November 26, 2023
Massachusetts
1 review
1 helpful vote
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Very unhappy with the product and the return instruction given when you call the customer service.
Should have returned as a customer from my last experience but at least now I know and i'm leaving a review this time.HSN not for me

Date of experience: December 13, 2023
Washington
1 review
1 helpful vote
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Bait and switch scheme
December 14, 2023

I tried to order something on Black Friday with their code they put out on 20 off of 40+. I put my item in the cart and put the promo code in that showed the discounted rate in the cart but when I pushed to confirm the order i was charged full price for the item because my purchase notification came through my phone. I tried to contact HSN to explain why and they told me that coupons don't work with every order but if that's true why did I enter the code and it showed the money being discounted. They basically turned the cold shoulder and shrugged it off. Would not recommend buying anything from them.

Date of experience: December 14, 2023
Canada
1 review
1 helpful vote
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Worst hospital ever
December 23, 2023

I have absolutely no faith in our hospital. Not only did a friend die for nothing! But my 8 year sat there for 5 hours during an asthma attack! 8 years old as I sat there watching junkies come I. And get helped before my defenceless 8 year old. I am absolutely horrified and disgusted with our health care system!

Date of experience: December 23, 2023
New Jersey
3 reviews
10 helpful votes
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SO FRUSTRATING!
November 7, 2023

HSN does not promise items they take your order knowing they are out of the product and they disappoint you iPad birthday gifts that never came. I recently ordered boots that never came. I recently ordered silver 1 ounce Coca-Cola bars for Christmas. They tell me it's gonna be be delivered they keep changing the delivery date and now they took the money out of my checking account and I never received them. They are terrible. I am never ordering from HSN again and I got it and I am going to cut up with a pair of scissors, my HSN card, BAD business practices. Don't take the orders if you don't have the product.!

Date of experience: November 7, 2023

Overview

HSN has a rating of 1.4 stars from 316 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with HSN most frequently mention customer service, credit card and phone number. HSN ranks 693rd among Discount Shopping sites.

service
74
value
67
shipping
65
returns
56
quality
63
+31