Great product - fills with water (vs messy sand) making it much easier. Good quality materials and very easy to assemble. Had a minor issue and Customer Service was responsive and efficient in resolving. I highly recommend.
We ordered a 32 in fire pit table. It functioned perfectly and looks very nice. We noticed, however, that the wicker had a couple of strands that were broken. I reached out to the company - which to my surprise was very responsive. After sending them a picture, they made it right. They sent me a new unit. Beyond my expectations. I will buy again from them.
I had order 2 Zero Gravity Chairs from by "bcp" upon arrival one of the chair trays was broken, I wrote the company hoping to get a replacement tray, they could not replace the tray, so they replaced my full shipment. They not only took care of my issue they even answered my email on a HOLIDAY weekend. They made sure I was fully satisfied with their product and their service. This was a great experience and I never write reviews, but they went far beyond my expectations. Thank You Best Choice Products for doing the right thing.
In today's society people having a problem almost never are able to speak with a human and if so, they have a negative experience.
At 84 years old I was lucky enough to speak with a customer telephone representative named Madeline.
Madeline was courteous, respectful and solved my problem.
I strongly recommend buying with from Best Buy with confidence knowing the company is honorable.
Best Choice umbrella stand is the best choice. I needed a umbrella stand that was mobile and sturdy enough to hold large umbrellas around my pool. Best Choice fills that role very good. Easy assembly, very sturdy and it looks like it will last a very long time. Customer service was very helpful with my selections, actually everything I needed. It was very nice talking to someone in CS who could really help me.
Thanks Best Choice!
Bill C
We purchased patio set, and just before the warranty ended a chair broke. We reached out to customer service and by the time they had a resolution the warranty was up. However, they were still willing to honor the warranty and they replaced it hassle free. This is the type of service I look for when I want to do business. Amazing thank you.
I think the beds are great quality except the cross braces seem flimsy. But they just support the structure from bowing so they should be sufficient. I will find out once they are filled. Customer service was very helpful and prompt with replacement. I did the interaction with "Chat" but I had no problems.
I reached out to the company because I had a faulty part with the umbrella. They wanted to replace the umbrella but I only wanted a part replacement. They weren't sure when the part would be in stock so they sent me a new umbrella. Love the product and the way they respond to their customers.
I purchased 3 Jeeps for Christmas gifts for our grandchildren. Two of the jeeps ran perfectly but the other one was sluggish and would not keep a charge. I emailed the company and they were very apologetic and helped me out right away. They sent out a new one immediately. Thru all of the emails that was sent between us, everyone was very helpful and friendly. They were so easy to work with and I will definitely continue to give them my business.
We purchased an Adirondack chair from Best Choice Products. While assembling the chair one of the pieces cracked while screwing it together. We contacted customer service. After sending them a photo of the defective piece, they agreed to send us a new chair. We received it a few days later. Looking forward to enjoying my new chair!
Answer: My customer service call took less than 5 minutes and they replaced the part AND sent me an extra part. The employee was so nice and super efficient. GREAT experience with their telephone customer service department.
Best Choice Products has a rating of 4.1 stars from 285 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Best Choice Products most frequently mention customer service, new umbrella and christmas tree. Best Choice Products ranks 12th among Discount Shopping sites.