Groupon

Groupon is a big scam! They really don't know what's going on with the companies that are offering these low deals. When something bad happens and you want a refund, they give it to you in Groupon bucks and take any that you may have used in the purchase. They take forever to offer this and ask a billion questions in 10 separate emails only to still give you the run around or make you use their service. I bet they make thousands if not millions of dollars off of frustrated consumers who just give up and let those b.s. Bucks expire. It's highway robbery! Btw...my issue took a whole month to finally get situated only to give me back less than I paid in Groupon bucks that I'll probably use on something I don't need or just let expire. What a scam!

Like many web based companies, Groupon offers NO CUSTOMER SERVICE. Unless "there's a button for that" or AI can handle your inquiry, they are useless. I spent hours going in circles to resolve what should have been a simple issue - - - to date I have received multiple emails advising me how customer focused they are and how they want to help but not a single step towards resolving my issue. I highly doubt I will ever use this company again and I am pretty certain I will be telling everyone of my poor experience.

Theatre voucher failed to appear. After about two hours of online chat we were told the problem would be investigated which would likely take 48-72 hours. The show started in 2 hours.

Attached picture shows order still processing an hour after the show began.

Utterly incompetent and useless.

I wish I could do a 0 cause this transaction isn't even worth a 1...I purchased Mcafee as I have so many times before with no problems as well as other items but for some reason it gives me a redemption code that can only be used in the UK and Ireland, yet I live in USA. I purchased on the 11/12/2024 and I have tried since November 13th, 2024, to get help but nothing. Use caution if ordering anything from them I guess customers aren't important once they get your money. I will no longer order $#*! from them!

I purchased 3 Luzia Cirque Du Soleil tickets for Saturday March 15th, 2025 instead of Saturday March 22,2025 by accident. I did it late at night and when tired and simply clicked on the wrong Saturday. I realized my mistake immediately after purchase, I mean within minutes after opening the voucher and right away went to cancel the order and was unable to do so. Groupon is supposed to have a 3 day return policy. My chat experience and then emails from supervisors have been robot like in their answers to the point that I wonder if AI is responding to me instead of a human being. You can not reach anyone in person when you call their Customer support number which has a recorded message that all support is done online. This experience has been a nightmare and hours of my time have been wasted trying to get someone to give me exchange bucks for my order so that I can purchase tickets for the right date. I don't want a refund just an exchange. Everyone makes a mistake sometimes and what happened to their 3 days return policy? This has caused me so much stress. Their customer support deserves 0/5.

I lost seven thousand dollars on a vacation from groupon to Africa because of covid even though I had gotten a full examination from my doctor saying I was healthy they would not let me on the airplane. The Dubai airline said they gave the money back to Groupon and Groupon said they never got the money.

Horrible customer service. If you're unable to use voucher you cannot trade in for something else so you don't lose your money. I definitely don't recommend.

I booked a one-night stay at the Holiday Inn in Richmond, BC through Groupon on December 20,2023, planning to check in on December 21. I had an email confirmation explicitly showing December 21 as the date. However, my reservation never appeared in my Groupon account until I reached out to their chat support—then it suddenly popped up as "expired." To make matters worse, Groupon insisted I had booked for December 20, which contradicts the very email they sent me!

Over the course of five excruciating hours, I spoke with multiple Groupon representatives who each promised to contact the hotel and fix their mistake. When my pregnant wife and I arrived at the Holiday Inn, the staff had no idea we were coming and confirmed no one from Groupon had reached out. We had to scramble for last-minute lodging at an extra $150, on top of the $70 (credit card) and $75 (Groupon gift card) I had already spent. While I managed to initiate a chargeback for the $70, Groupon has flat-out refused to return my $75 in Groupon Bucks.

This was supposed to be a special Christmas getaway—one of our last chances to relax before the baby arrives—but it turned into a complete nightmare of lost money and endless stress. Worst of all, Groupon doesn't provide any phone support, and their chat representatives eventually stopped responding, leaving us with no resolution.

I'm sharing my story so other consumers know what they might be getting into. If you value peace of mind, stay far away from Groupon. Their lack of accountability and willingness to dismiss loyal customers is absolutely shocking. This experience has put me off Groupon for good.