If you want cash back on purchases, do not use RetailMeNot.com! I made numerous purchases using the links on this website, and received emails that the retailers verified my purchases and I would receive cash back in 2 months. I went to the website today and all of my pending cash back was marked $0. When I tried to access a cash back offer, I received an error message stating my account was flagged with suspicious activity that violated the site's terms. It is clear that RetailMeNot.com collects commissions on your valid purchases that you make in good faith through their site, and then they accuse you of wrongdoing to get out of paying you what they owe you. I will take legal action not only to right the wrong that has been done to me, but to help the many others who have been wronged by RetailMeNot.com. Just stay away from this website and use more reputable and reliable cash back sites.
I purchased items from Walmart after activating a cash back offer. Then I received emails from RetailMeNot saying that Walmart notified them of purchases and they issued pending cash back to my account. For some unknown reason however, all the cash back was deleted and my account was suspended - termed "ineligible." There was no further explanation. I did not return any items and bought them in good faith, believing in the cash back offer, which I now know was bogus.
Thank you for your feedback, Je. If you have provided the details regarding your account that we requested, we will follow up within 7-10 business days. We appreciate your patience
I tried 3 different Krispy Kreme coupons that were "verified" with today's date, 1/2/2024. None of them worked. I made sure I ordered the basic glazed dozen and there were no other discounts. I hate it when supposedly legitimate coupons won't work.
Thank you for your feedback, Diane. We understand the frustration of using a coupon that didn’t work. Users and community members post many of the offers listed on RetailMeNot, and at times, a user might share an incomplete or incorrect coupon. If you have any questions, please don't hesitate to contact our Customer Care team at https://help.retailmenot.com/s/contactsupport.
RetailMeNot's unjustified cashback cancellations inflict an emotional betrayal on customers. It's disheartening when a platform we trust disregards our loyalty without any valid explanation. We deserve transparency and empathy. Let's demand better treatment and consider alternatives that value our satisfaction and trust.
The Retailmenot Team has solved my issue and everything is ok
Thank you for taking the time to share your thoughts. I apologize sincerely for the experience you have had. Occasionally, an account may be erroneously flagged for suspicious activity by our system. I am pleased to inform you that your account suspension has been lifted. If you have any questions or concerns, please don't hesitate to contact Customer Care at https://help.retailmenot.com/s/contactsupport.
I have redeemable money with RetailMeNot. However, I have no way to access my funds since I do not have PayPal or Venmo. If I do nothing, RetailMeNot will charge me an annual service fee till my money is depleted. I am not permitted to redeem it through another credit card source, and RetailMeNot claims it cannot issue checks. Hum? I wonder how their employees are paid!
Thank you for taking the time to share your thoughts. You are correct that we offer two convenient ways to cash out Rewards, PayPal and Venmo. We continually look for ways to better service our customers and have shared your feedback with the appropriate teams. If you have any questions, please don't hesitate to reach out to our Care team at https://help.retailmenot.com/s/contactsupport.
Once upon a time you could go to this site, and attain coupon codes would actually work. In two years now I have no longer been able to get a working coupon code. I will no longer even try its a waste. It is unknown if they actually test there codes, I can only guess not. Wayback this site was a go to spot for shopping. They have been gone for several years now. Adios retailmenot, your reputation has been marred over that past years there are other working sites out there...
Hi Lisa. Thanks for your review and feedback. Happy to help if you ever run into any offers that aren't working for you. Please reach out to us at https://help.retailmenot.com/s/contactsupport and we're always happy to assist you.
I've used RetailMeNot for years. In the past I used to find great promo codes but seems like most of the "codes" these days are affiliate money making links that don't actually link you to the offer/deal/code. Unless there's an actual code being shown, I wouldn't waste my time clicking a link. I do find codes from time to time but they are few and far between these days.
Thank you for sharing your feedback, Jeffery. We would love to learn more about your experience. Please reach out to our Customer Care team at https://help.retailmenot.com/s/.
My account was "voluntarily" deleted by Retailmenot and now they will not honor my account cash back rewards balance. I had $67 in my account and somehow they "voluntarily" deleted that. They gave no explanation as to why that was. I used the app faithfully for years collecting my cash rebates and they suddenky delete my account with no warning?! This is bull$#*!. Don't use them. There are better apps out there.
Thank you for taking the time to work with our Care team to resolve your account issue, Jen. We are happy that the funds have been restored, and we hope you continue to save with us. We truly appreciate your patience, and if you have any additional questions, please don't hesitate to reach out.
I signed up for RetailMeNot.com because they were offering a $50 cash-back bonus for signing up with AT&T as a new internet customer. I did exactly that and still am happy with my new AT&T Fiber service, but RetailMeNot banned my account for "suspicious activity" with no pay out. I even read the fine print and followed the procedure to a T. Email correspondence got no where. Complete scam.
Hi Jack. We are sorry for any inconvenience. In the email you received in regards to your account suspension, there are direction on how to appeal this decision if you believe it was in error. We manually review all appeals. Please note the appeal process does take up to two weeks. Feel free to reach out to us with any additional questions.
Great site - it doesn't always come through for me, but it does often enough that it's my first stop whenever I am going to buy something from an online retailer. Lots of current coupons. A real money saver.
Overview
RetailMeNot has a rating of 2.1 stars from 165 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with RetailMeNot most frequently mention customer service, gift cards and third party. RetailMeNot ranks 314th among Coupons sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to share your experience with us, Lee. We sincerely apologize for the frustration you’ve encountered, and we want to assure you that this is not the type of experience we strive to provide our users.
It sounds like there may have been an issue with your account, and we’d like to take immediate action to investigate this further. The “suspicious activity” flag is intended to protect both our users and our system, but we understand how upsetting this situation can be. Please reach out to our Customer Support team at https://help.retailmenot.com/s/contactsupport so we can look into this. We’ll thoroughly review your transactions and the flagged activity and work to resolve this as quickly as possible.