Airbnb

Airbnbclaims that safety is an important topic for them however the reality is that the Airbnb assistance is superficial and when an abnormal situation is experience they have a very unprofessional approach in understanding the situation and to help

Airbnb has the worst customer service I have ever dealt with in my life. No support when things go wrong. I didn't feel safe at a place I rented and check in or stay there. They will not refund the full amount. Was promised a $300 refund, then only give $200. The reservation costed $423. I will never book through them again! This has been a nightmare!

Airbnb's reliability is questionable. I advise against booking with them. They charged my account when they shouldn't have, forcing me to get a new debit card to stop the charges. Don't trust Airbnb with your credit card information. My host, Helen, owned the Airbnb property in Biloxi where we stayed. Her driveway was in dire need of repair, with potholes larger than basketballs, raising concerns about tire damage and car alignment each time we approached the house. Below is some picture of her driveway on Porter Ave in Biloxi. Furthermore, Helen's refrigerator was antiquated and would often flood the kitchen floor, yet she refused to repair it. Additionally, Helen was an unsatisfactory host; despite paying to stay until the 14th, she requested we leave early without offering a refund. I cannot recommend using Airbnb or booking with Helen, who has been aptly described as a 'shark' in another guest's review.

I would like to share an extremely frustrating experience I am having with Airbnb, where I am a provider of boat and kayak tour experiences. For over 20 days now, my experience has been blocked by the platform due to a new policy requiring insurance coverage of $1 million. As a legal and responsible operator in Portugal, I provided all the insurance documents required by Portuguese law, including liability insurance, boat insurance, and personal accident insurance.

After a long wait and numerous attempts to communicate with the support team, I received a response stating that my insurance was not adequate and that a specific "maritime insurance" was required. However, in Portugal, there is no insurance with such a designation. Portuguese insurers offer exactly the types of insurance I have already submitted to Airbnb, which are fully legal and valid for operating my business.

I have been trying to resolve this situation for more than 20 days. I have sent several emails, made more than 10 phone calls, and the only response I receive is to "wait." The chat with the support team has been unhelpful, with automated or empty responses, without any concrete solution. This incompetence on the part of the support team is causing me daily financial losses, as I cannot operate my experience and am losing customers and revenue.

I demand that Airbnb resolves this situation immediately. As a partner who generates significant revenue for the platform through the commissions paid on each experience sold, I feel disrespected and undervalued by the lack of response and solution. If my insurance is legal and valid in Portugal, and there is no clarity on what type of "maritime" insurance is required, Airbnb needs to recognize and accept the documents I have already provided, or give clear and feasible instructions.

I am awaiting an urgent response and the immediate reactivation of my experience. It is unacceptable that a long-term partner is treated this way. I will continue to expose this situation until it is resolved.

I have stayed at three Airbnb in the past 5 months and it has been an insane nightmare. First Airbnb that I stayed in had bugs the first night and I made it aware to the Host but she denied there were any bugs. The next day she sent the exterminator out but the bugs were still there. After I mentioned to the Host about the bugs she ended up texting her daughter about the situation but mistakenly sent the text to me and it wasn't nice what she said. I translated it from Spanish to English. The window AC unit never got cold. After I finished with my stay there I went to a second Airbnb where the very first day the Host wanted to know if I would pay $900 to stay as a permanent tenant. She seemed only care about rent and money and already had a roommate staying there when I arrived. There was no communication in the first couple of days so I decided to cancel and leave after one week. The third Airbnb that I am currently still staying in has been absolutely the worst one of all. In their listing they did not say there was a toddler and two dogs but now the listing states that they do have a toddler and dogs which were left out when I booked. The toddler including the parents like to run across the ceiling and stomp, beat, bang all day long. I don't think they ever leave. My accommodations are below them and there is a tiled ceiling above me. The ceiling tiles are breaking apart but I don't think they have noticed from all of the ruckus that goes on above me. The dryer was broken for a week and was taken apart and left unusable.They also now take me for granted and they don't offer the amenities listed. I have to buy my own toilet paper and paper towels now. I also have to park my car in the street and it catches everything from the birds using it for toilet, grass blown all over it, etc so it stays a mess. There is no respect from the Hosts. The only thing they care about is your money and you're not a guest you're an ATM machine. The hosts stink and so does Airbnb!

My experience with Airbnb Luxe was nothing short of extraordinary. From the moment I stepped into my luxurious villa, I was greeted with unparalleled comfort and elegance. Every detail, from the stunning architecture to the impeccable interior design, was thoughtfully curated to create a truly unforgettable experience. The amenities, from private pools to personal chefs, exceeded my expectations and made me feel like royalty. Moreover, the concierge service was exceptional, catering to my every need and ensuring a seamless stay from start to finish. Airbnb Luxe has redefined luxury travel for me, and I can't wait to indulge in another unforgettable experience.

Airbnb has revolutionized the way I travel. The platform offers a wide range of accommodations, from cozy apartments to luxurious villas, often at a fraction of the cost of traditional hotels. I appreciate the ability to connect directly with hosts and the flexibility to book unique and authentic experiences. Airbnb has become my go-to choice for lodging wherever I go

I went on Air BNB and looked for a place to rent in Wildwood Crest. I found a decent price for a place but was discouraged because there was a 175 dollar cleaning fee. That is just insane. I don't know how they manage to find people to pay for something like that. No thank you!

We use Airbnb to reserve a hotel room. Due to border state closure at the time, we had to cancel our reservations. We gave Airbnb 2197 dollars. They have recently returned $1088 to us. We got in touch with them to get our money back and to find out if we could use the money they were still deducting as credit to reserve a hotel for our upcoming vacation.

Airbnb can be a scam. I booked a home for a family event in Raleigh NC and the photos on the site showed a nice home with bright light and clean bathrooms. Arrived to a filthy dirty frat house. The bathroom was so filthy that the shower curtain had brown mold stains all over the floor was caked with black dirt. The Window sill had a piece of chewed gum stuck to it. We didn't even stay one hour in the house and all said we could not sleep in this environment so we went and paid for hotel rooms. Airbnb was not helpful and the host told us that we had to give them time to fix the issue. We only booked for 2 nights so they could not fix all the dirt, bugs, mold and grime in that time. Airbnb said they would give us $500 back (one third of the price) and the host did nothing and told us they brought over new shower curtain for us to hang. I next went to my Barclay credit card (after this I no longer use Barclay) and they did nothing saying that Airbnb has a cancellation policy that they have to honor even though I did not cancel. I am sure that Airbnb does have good homes but this 10 sleeping house in Raleigh made it so I will never ever book with them again. I also tell everyone to book a hotel since they stand behind the rooms and you would not have this fight with a major hotel brand. Buyer beware as you can end up losing all your money with the Airbnb scam that they allow Hosts to post photos that are not current or accurate. It ruined the family bridal weekend and if we booked a hotel this would not have happened