Zendesk

Zendesk has become an invaluable tool for delivering exceptional customer support and service to my clients. The platform's intuitive ticketing system, multichannel support, and knowledge base features make it easy to manage customer inquiries and resolve issues efficiently. I appreciate Zendesk's flexibility and scalability, allowing me to customize workflows and automate routine tasks to streamline operations. Moreover, the platform's reporting and analytics tools provide valuable insights into customer satisfaction and support team performance, helping me identify areas for improvement and drive continuous improvement. With Zendesk, I can deliver the level of support that my clients deserve and build lasting relationships with them.

Was ok now totally unsupported mess.

Since there new update, I am now auto logged out of my own chat window, this is the following method in which Zendesk suggest they help...

Auto bot chat, take 1-2 days, but in the meantime you get logged out in which the chat does not re-engage, so you have to start again, and its rinse repeat for days and days. When they email you again, it's a automated rubbish answer telling you to either log into the chat help again! Or log into somewhere where you don't have log in details anyway.

This is the most time-wasting experience I have ever had, and can only assume this is a one-man ban organisation because trying to talk to a real person is non-existent. Total rubbish for business.

Had no problem discussing with an agent during the free trial of their talk support. Once I paid for the services, tried to follow up with that agent and he IP banned me. No one will reply to my.

As soon as I paid them for their services, they immediately cut off all contact with me.

My Nexogy team consist of Tiffani & Alex both are very knowledgeable and responsive. Tiffani takes the time to understand the customers true needs while Alex takes that information and caters to the end customer specific request.
Although both have been under consistent pressure (just as all of us) during Covid-19 the Nexogy team has consistently exceeded expectations.

Looking forward to much continued success with my all star team (Alex & Tiffani) Kobe & Shaq

I have bed experience with this company. They send wrong product and don't want return my many. Not recommend.

There Needs To Be A " MINUS STAR SYSTEM ", this site would be a NEGATIVE 5 STAR

This ticket has been rated as Bad, I'm unsatisfied

With the following comment:

CAN YOU READ? BELOW? COMPLETE WASTE OF MONEY, THAT I WAS STUPID ENOUGH TO PAY YOU SCAM ARTIST ONLY TO SEND ME AN AD DISGUISED AS A BOOK THAT OFFERED NO, ABSOLUTLY NONE, SOLUTIONS FOR MY EXTREME BACK PAIN AND INJURIES EXCEPT TO TELL ME WHAT MORE I NEED TO BUY FROM YOU TO RECIEVE ANY BENIFIT WHICH WOULD BE LITTLE AT BEST, YOU ARE WHAT IS WRONG WITH THIS WORLD AND NOTHING BUT A SELF CONTAINED MLM SCHEME DISGUSED AS A SELF PROCLAIMED INSTITUTE, WHAT A DISGUSTING BUNCH OF BULL AND I SHALL BE SURE TO PROMTE YOU AS SUCH ON AS MANY ONLINE AND PUBLIC PLACES AS I POSSIBLY CAN!
TO PEOPLE READING THIS IF YOU NEED A PRODUCT THAT THIS CHARLETIN SELLS... GO TO AMAZON AND YOU WILL FIND THE SAME OR MOST LIKELY BETTER ITEMS FOR A FRACTION OF THE COST. AS FOR ALL THE OTHER EXPERTS HE REFERS TO AND THAT PRODUCE THE OTHER DVD'S AND ARTICLES THAT THEY OR HE REFERS YOU TO, THEY ARE NOTHING MORE THAN PARTNERS IN THE SAME BUSINESS SCAM AND EACH ONE REFERS YOU TO THE NEXT ONE THAT THEY RECOMMEND TO BUY, BUY, BUY THE NEXT THEN THE NEXT ECT. ITEM OR PROGRAM THAT YOU NEED TO HAVE FOR MORE HELP, AND SO ON, AND SO ON... I THINK YOU GET THE DRIFT!
IF NOT, IT IS YOUR MONEY AND YOU MIGHT AS WELL SEND IT TO ME FOR MY STORY ON: "HOW TO BE A NICE AND HONEST PERSON, BREAKING YOUR BACK AND FINISHING LAST IN THIS SCUM-SUCKING WORLD AND PRAYING TO DIE, BROKE AT 54 Years old "
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