EnvatoMarket

I purchased a Wordpress theme called Listify that cost over $100 CAD via themeforest.net which is part of Envato. Does not install due to missing CSS files. Many of the folders include a readme file or lines within the source code that state free software GNU - can be modified and redistributed. The developer has packaged these free files with s few of their own and charge over $100 CAD for the download. I would stay away since Envato refuses to refund when I made a request only 2 hours after downloading the zip file.

It used to be a great site, but now they sell a bunch of plugins that don't work. No one monitors this, and they don't issue refunds when requested. I don't recommend it.

The worst experience and customer service ever! The plugins and actions are bugged beyond belief. Be careful! Don't buy anything from them; their customer service is shockingly bad. They are unresponsive and unhelpful, leaving you stuck with broken products and no support. Avoid Envato Market at all costs if you value your time and money!

This used to be a reputable company. They use bots instead of customer service. Same scripted responses with no avail of fixing the issue. They have some huge security issues which is frightful. You can authenticate yourself through google and facebook only to have fraud alerts on your credit card you will have to rectify. I have contacted the author of this wordpress theme. Sadly Envato has full control, meaning they can stop authors from making money do to their bot security that locks out legit customers.

They're holding my money indefinitely and keep throwing around the word "ASAP" in regards to refunding me. They sold a product that I cannot use and it has been 7 days. The original author never responded to my inquiry asking for support. Why do you get to hold onto money for so long? Go anywhere else but here. The authors can ignore you (despite advertising support is included) and Envato will string you along and not refund you.

I purchased from them soft software Themeqx Larval classifieds paid extra for support. Well I tried to install for a month reached out to support for 2 weeks never heard anything. I filed a dispute with them for my money back. The author Themeqx refused to refund. So, I disputed that. Now Envato says pretty much oh well not getting your money back. Keep in mind the software has every resource it needs and versions and no support I paid for. Next credit card dispute and fraud charges. If anyone has Themeqx address send it to me please. They seem to hide and don't want to be found.

Logging into my account I can see the product however it took Envato 2 weeks to find the product and it's not been 3 weeks and they just stopped responding to emails altogether. The issue is a simple fix however no one seems to be working on existing customers vs focused on sales only.

Regrettably, after further investigation, I'm using my discretion and will not be rating more than 1 star. Unfortunately like all customers, I have a number of internal policies in place which, for my own reasons, I do not divulge.
I sincerely apologize for not being able to rate you more than 1 star thank you for your understanding.

If you know, you know. You know.

Anyway - you disabled the account straight away and won't allow us to purchase themes. Will shop elsewhere!

They're a fraud company. I made a payment for a purchase and they conveniently locked my account after payment was debited from my account. Their Customer Success team sucks and I have been duped off money it seems. No response from them for over 5 days. My invoice and purchase code everything is out of my access.

Purchased a theme from them, license code did not work when registering theme, got locked out of account, customer service did not fix the problem, after 3 attempts. It wasted 2 days of time to try and wait for them to act, and 2 days lost! Too bad for the authors of the themes! Go elsewhere, Envato is just not providing the service!