Man, the support from Pavel has been so helpful. He really takes the time to understand what issues I'm having. Pavel does a great job finding solutions in a clear, simple way.
I appreciated that Pavel even made an explanatory video - that was really helpful. You can tell he truly cares about helping his customers. Instead of just rushing to fix things, Pavel takes the time to fully understand the problem.
It's refreshing to work with a specialist like Pavel who truly puts the client first. Most companies don't put in that kind of effort nowadays. His dedication definitely ensures a good relationship going forward.
Hands down, Pavel provides the best support you can ask for. I'm really grateful for his assistance with these issues.
P.S Elegant Theme lifetime license was my best decision!
I build all of my client websites with Divi. Having Divi VIP support to fall back on when things don't quite go to plan has been invaluable. They have always helped me get to the bottom of any issues and provide quick and knowledgeable support. If you're creating many sites with Divi I highly recommend their support service. It will save you hours trying to sort issues yourself.
Whenever I have questions regarding elegantthemes I receive support within an appropriate time. All questions have been answered in a professional and welcoming manner. As a freelancer I love this site and can't imagine to do my business without using it. Please everyone, try it out. Nothing to loose it's even 30 day money back guaranty. Any imaginable design and function is possible.
I am not really experienced in coding, have a good understanding of design apps, so Elegant Themes was the perfect choice for building my websites on my own. What makes it outstanding: Every time I have a question or need support with improving the design of my websites, I can ask for help and get the code plus an exact step-by-step tutorial on how to implement the code into the system - this comes unexpected and is highly appreciated. Big recommendation if you are in a similar situation.
I am a customer for over 5 years and never had a bad experience with DIVI sales or customer support teams. They are always there for me and goes extra mile everytime. Even when asking a lame questions they reply in a nice manner and not only answer the questions but add up additional details, links to resources etc. Strongly recommend.
I've been enjoying Divi the Wordpress builder for about 3 or 4 years now. I'm a digital marketer and wanted to build webpages on my own. I chose Divi then and it was the best choice. Their customer support is still strong. Thank you always!
Thanks to Goran witch solved me in few minute a problem, i can only say that the elegant theme support is so professional, problem solver and so happy ton have my license because you are so nice and professional, and know i can always count on u for my projetc so thanks a lot
I have been using Divi for several years for myself and my clients, and I am delighted. I have recently started using their VIP customer service, and I am thrilled with their responsiveness, efficiency, and advice. I love it and highly recommend Divi and their team.
I have been using Elegant Themes services since 2021 and I am extremely happy with them, specially with the first quality support they provide.
Highly recommended!
Incompetent and can care less customer service. One person has no idea what another is saying or doing. They won't keep their promise. Wasted so much time trying to resolve a simple issue and got the run around for over a week. Horrible experience!
Answer: Super legit company and worth 10x the money. Really!
Answer: Moderately easy. In my experience, 80% of the time it takes them a few hours to respond initially, then their responses are pretty quick. 20% of the time, they respond right away. I don't expect them to be constantly available every second of the day, though.
Answer: First, it was the truly impressive flexibility with customization that their builder and theme offer a creative person like myself. Second, it was the top-notch support. They do a great job of clearly explaining how to do things and their newsletter is a must. LOTS of useful tips. And lastly, I was impressed with the continuous innovations to their theme and builder. They are consistently excellent.
Elegant Themes has a rating of 4.3 stars from 129 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Elegant Themes most frequently mention support team, customer service and extra mile. Elegant Themes ranks 4th among Website Design sites.