GoDaddy

For example, spent 90 minutes with a Tier 1 suuport person who then needed to raise me to a "dedicated team" to resolve. The simple issue was a SOA entry in the domain name service record that had an EXPIRE time that was outside the 2-4 week recommended value. After all that, the "dedicated team" member said that I had to buy the premium domain name service to be able to edit that value! Unbelievable rip off. They specify their server and an out-of-spec EXPIRE time and I need to pay them more? Bug off. I'm gone at next renewal.

GoDaddy steals from customers via "theft by service." Every time you call into GD you will be upsold, it is commonplace. They won't solve the issue you called about but they will upsell you at every chance. "oh it's bc you need this services or that service...so after a while you agree to the additional services, in this case its their "Marketing Services" at $120/mo. However, when it comes time to perform the tasks they have been assigned they quote you 48hours turnaround time, but it takes 2 weeks before they perform any of these. Better yet when you call back in to ask for a credit or refund they drag you through hours (currently spent 1h 12m on before a first contact answered, then I got passed around to two departments and placed on additional hold for 33m more, before getting an excuse to try and get me to accept a callback...FYI, NEVER do this, I'm on my 4th phone call to get a manager to call me back, 7 days and still not call back. GoDaddy management will LIE and do not ever call you back. EVER! They just hope you will go away so they can bill you again next month for services they have not performed. Currently, my company is filing complaints with the Comptroller's office for "theft by services" due to this issue happening multiple times over the years. We finally had enough and will take a stand against this deceptive practice. This isn't the first time GD has done this to us so we are now pressing the issue. If you can go ANYWHERE else, or hire a local person to build your site and not hire one of GoDaddy's Phillipeans-based "marketing experts" it is HIGHLY recommended you do it.

Terrible, rude customer"service". Never could get the website to function properly; couldn't get the payments section to appear.
Took one payment at an art show. They held it 35 days. Would not release the funds. Ended up refunding the customer in full. Cost me $750 plus cost of website.
You have been warned. Find another service.

Rozumím, zde je překlad do angličtiny:

UNPROFESSIONAL COMPANY THAT ABUSES ITS POSITION

Recommendation: WE RECOMMEND AVOIDING THIS COMPANY! THEIR UNPROFESSIONAL APPROACH AND POOR AUTOMATED PROCESSES AND SYSTEM SETTINGS JEOPARDIZE ANY PROJECT OF THEIR CUSTOMERS.

Our Experience: WE HAVE BEEN CLIENTS OF GODADDY SINCE AUGUST 2024. WE PURCHASED 8 DOMAINS AND HOSTING. WITHOUT ANY NOTICE, THEY BLOCKED OUR ACCOUNT AND TRANSFERRED THE DOMAINS TO THEMSELVES. DESPITE PROVIDING ALL THE REQUIRED DOCUMENTS, OUR ACCOUNT REMAINS BLOCKED AND THE DOMAINS ARE IN A BLOCKED STATUS. THE SITUATION REMAINS UNRESOLVED.

Legal Action: WE HAVE TAKEN LEGAL STEPS AND CONTACTED THE ICANN GLOBAL SUPPORT CENTER. THIS NEGATIVE SITUATION HAS CAUSED US SIGNIFICANT PROBLEMS AND DELAYS IN OUR BUSINESS ACTIVITIES. WE RECOMMEND AVOIDING THIS COMPANY. NEVER, EVER ORDER ANYTHING FROM THIS COMPANY.

Conclusion: THIS IS NOT HOW A GLOBAL BUSINESS SHOULD BEHAVE!

On hold for hours, literally, they failed to change; customers have to wait 5 days before event to book, unchangeable apparently. The real experts are not allowed to talk to you unless you pay another £100 per month. Absoloute nightmare company, I guess they are lying about their own 'reviews' on trust pilot and the like but if you read reddit or similar you will see how bad they really are.

Been on the phone all afternoon and texting with four different people about my site not responding, minutes to load a page, server not responding errors. No one could resolve the issue. Every customer service rep ended up leaving chat or disconnecting when they could not figure out a way to fix the problem. I have started the process of leaving them for another hosting company. This was the worst customer service experience ever.

Do not trust@GoDaddy with your domain purchases! They locked me out of my account and removed my registered domain just 4 days after purchase. After a week of relentless follow-ups, they simply told me my account isn't eligible for reinstatement. It feels like they might be reselling domains at higher prices? Extremely disappointed with this shady business practice! #GoDaddyScam #TerribleService #DomainTheft

I have had an account with them since 2018. $160,000 in transactions with my small business as its been growing. They say they are all about helping businesses grow. But my first big client, big down-payment they shut my entire payment account down OVERNIGHT and still charged me processing fees *$1100. THE BEST PART is its "their policy'' not to answer why. They won't tell you. I lost a $70k account overnight. I spent hours on the phone and kept hearing "we can't tell you why. It's just closed". BE WARNED that you're your clients money are NOT SAFE and they won't explain why. Really horrible experience and I will be taking both my businesses and as many colleagues with me as I can.

I was charged for the $259 service I asked to be removed from. Then I spent 4 days over 2 months and over 10 hours trying to get a refund. I filled out forms and got no response. I was re-routed and hung up on multiple times. They just wear you down so you don't try anymore to get a refund. I reported them to the BBB and disputed the charge to my credit card company. DO NOT USE THIS COMPANY!

Passive aggressive team. Higher up management has major issues knowing how to deal and solve issues. Unprofessional to the max. Unable to be held accountable and responsible of their own word. Will bounce you off around others. My male husband who is calm and level headed has spent a collective 20 hours on the phone to various teams while our small business was down on our emails for over a week - losing us about 20K as well as putting vulnerable disability families at risk. He had to call at 2am to the Arizona team on multiple days.

Feel sorry for all the middle man servers in the team who are stuck and are unable to do anything.

See attached the response. Will be telling other health providers to not renew.

Joke of a company as per attached screenshot. We have tried for weeks and weeks to solve this, we understood the issue. But it was the empty promises and inability to follow through.