Overview
Web.com has a rating of 3 stars from 4,027 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Web.com most frequently mention customer service, new business and hard time. Web.com ranks 2nd among Website Design sites.
Great customer service, but i haven't really had the time to dive into it. With business being slow due to the holidays I plan to start exploring the features and seeing how it is overall as a web builder.
My experience so far has not been terrible.i have struggled a little but not like in the past with other websites.i am happy i went with web.com
I cannot get access to the website builder 95% of the time to work on my website. I HATE Web.com - this has not been resolved and I WILL NOT continue using your very lousy service if this continues.
There is not a way to turn off the auto renew or mark the domain to be deleted. I seriously had to chat, go through a whole sales pitch before they did it. Something that should have taken me 30 seconds with a toggle switch took me 20 minutes screwing around. Horrible user interface.
I have been charged for a domain i dont use and cant see where to raise a ticket when following your instructions provided in help
This is the easiest site i work on. I am not a pro trying to do my best
I had turned off auto renew and it still charged my card and the customer service agent was of no help
All the email accounts hosted by web.com were inaccessible over the weekend. It was reported Friday and we had to wait until Monday evening to get web.com engineering to work on it. This is a nightmare.
Good experience, easy to set up, easy domain to remember or search
There is absolutely no documentation for your email management tool. The customer service has absolutely no clue, in guiding the customers.
Recognized as the 'Best Overall Website Building Platform' by Big Excellence in Customer Service, BIG Innovation, Web.com excels in delivering seamless, user-friendly website building experiences.
The company's holistic service suite extends beyond its primary website builder. Secondary offerings encompass expert services, domain name registration, and a broad spectrum of marketing tools, integrating elements such as SEO, PPC, directory listings, and email marketing. These products aim to equip businesses with all the resources needed to thrive in today's digital world.
Founded in 1999, Web.com has an established reputation for assisting customers in succeeding online. Notably, its Online Store Builder was lauded with the 2023 People's Choice Stevie Award, highlighting the company's proficiency in comprehensive online store and eCommerce solutions.
Web.com's mission centers on being the go-to partner for all online presence needs, ensuring personalized support and comprehensive product offerings that meet diverse business requirements. From securing domain names to launching online stores, Web.com is committed to helping businesses grow and succeed in an increasingly digital world.
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- Jacksonville, FL, United States
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Business History
Web.com is a brand in the Newfold Digital portfolio, that was founded in 1999.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members