Visualsoft

We have recently 'renovated' our entire Website. The team have done an amazing job throughout, we love every aspect from the visual aesthetics to functionality. A special thank you to Ben from the FED Implementations Team who has been a constant presence, a helping hand and gone that extra mile to assist us with learning new ways to develop the website ourselves by breaking down his process and adding supportive notes for us to refer back to. Thank you, we would highly recommend Visualsoft and their team!

We had an idea for our website, where the product would follow the customer as they scrolled down the website. We asked the VS support team if this idea was a possibility and Ben from the FED Implementations Team gave us a few ideas of his own to help us. VS have now implemented this across many of our products and it looks much better.

Thank you.

Have been with Visualsoft for a number of years now and there support is excellent. Always happy to help. Ben from the FED Implementations Team was very quick in helping me with my request and sorting out my issue in now time.Thanks for your help Ben.

We have been with Visualsoft for many years now. We faced a few challenges recently and Ben from the FED Implementations Team has made this all very straightforward and gone out of his way to ensure the best solution for us everytime. The team as a whole always do their utmost to help in any way they can and we really appreciate all the work they do to support us and out business!

Well absolutely fantastic, from submitting the ticket to completion was done in a very short period of time (same day within the hour), I wish I had gone down the support route to start with. Ben from the FED Implementations Team has been absolutely brilliant in resolving my request. A huge thank you Ben.

Really poor service from start to present! We were sold an unbelievable dream by Phil (who left VS two months after we signed up)
Our website did not go live until a year after the agreed date, all the while we were paying the £1500 per month management fee! The website then went live and the Google Adword/Merchant accounts were set up incorrectly! We lost over £30k in sales in this time! Since we have been live we have had no help, assistance, guidance on how to improve our sales performance, best practices on our website etc. To be totally honest we are in a worse position than we were with our previous website and we still have 7 months left of a two year contract which has already cost us over £30k, do not waste your money with VS you get little or no support, our account manager is Jonny and he only ever comes back to us if we contact him, he also cannot do anything unless he has spoken to his manager Paul! The only person we have any good results from is Sasha in the PPC team..

Regrettably even though we are still with Visualsoft and reading the awful reviews that have been published on here, I can sympathise with most businesses that have had a negative experience and would also advise every new business to think twice before signing on a contract with VS.

Work is incredibly slow, plenty of false promises prior to signing contract, refusing to take responsibility, poor complaint resolution procedure, low employee retention rate indicating a poor/toxic working environment and very very expensive for the overall product/service is received in return.

I have made several complaints and our voice has not been heard and this is us paying over £3000 a month.

Save yourselves the hassle and painstaking conversations of never ending problems and poor value for money.

AVOID AT ALL COSTS

We have been a customer of Visualsoft for a number of years and find the IT support to be helpful, informative and responsive. They are supportive to explain technical issues to the non-technical but will equally undertake aesthetic changes to website design without fuss which is what Ben from the FED Implementations Team did recently for our recent new website where we had a change of heart with regard to colours.