Swap.com

Swap.com makes you think you're getting a deal but some of their 'discounted' items cost more than a new ones elsewhere! I compared prices and felt ripped off. Plus, some clothes arrived stained and smelling terrible. Definitely not worth it, and I'd rather shop at a local thrift store.

I was really excited to try swap but sadly the items i received didn't match what was shown online. The colors were off and some of the fabrics felt cheap. It's a good idea but they definitely need to step up their quality control. Not sure if i'll shop here again

I was disappointed by the process. After sending in several boxes of clothes, I didn't make any money. The handling fees seemed unreasonable and the payouts were minimal. The worst part was the lack of communication from customer support when I had questions about my items. I'd rather sell my clothes on other platforms like Poshmark.

I tried Swap.com and their website was a bit hard to navigate and some of the items I received weren't in the condition described. The prices are good but they need to improve their qaulity control.

I had high hopes for swap.com but my experiecne was disappointing. The website was hard to navigate and the items i recieved did not match the descriptions. Customer service was unresponsive and i had to dispute the charges through my credit card company. This experience has left me frustrated and i won't be shopping here again.

I decided to give swap.com another try after hearing about their new platform. Unfortunately, the changes have not been for the better. The site is now cluttered and it's challenging to find items that fit my preferences. I placed an order but took over a month to arrive and when it did one item was missing

I helped my 91 year old mother pack a box full of high end never worn or barely worn clothes and shoes. Swap com confirmed receipt but lost box during move. They kept saying they would post items. Never gave us money. Finally said items were lost and promised meager $100 but then never sent that either. Use Poshmark instead. Who cheats a 91 year old woman for more than a year?

On November 12 2023 I purchased three used cardigan sweaters for a total of $27.84 cents (they were clearance items) which included the $9.99 shipping well about seven days later I only received one of the three items I purchased from them and was refunded $6.42 but my refund should have been about $13 I sent three emails asking why they didn't refund me for both of the items but they refused they use to be good at customer service but since they have been managed by a different company they have become awful to buy from you never know if you will get what you paid for and their customer service is a joke. Do yourself a favor don't purchase anything from them you will save yourself a lot of aggravation

I've had to get BBB involved twice now. I stopped buying from them last year because I hardly ever received the correct items. The last order I got was supposed to be shorts, I received children's pants. They gave me a 5.99 credit for their mistake. So I saw they had a new website so I tried once again and it was a disaster. I'm attaching photos of what I received. 1 shoe, a blazer and that was it. BBB is trying to mediate and they told BBB they refunded the money, which they haven't, I checked with my credit card company and there's nothing. Bottom line. Don't buy from this company. 50/50 chance of actually receiving what you purchased

I ordered an Allbirds Running Shoes from Swap.com last week, and I was amazed at how quickly it arrived. The packaging was secure, ensuring the item was undamaged. The customer service was exceptional, as they kept me updated throughout the entire process. I had a question about the product, and their support team responded promptly and professionally. Overall, my experience with Swap.com was outstanding, and I can't wait for my next purchase.