Sent boots that are defective and unwearable. They won't do anything about them. Stole my money. Won't exchange for a wearable pair.

Lately Akira has been a joke. I've made multiple purchases of items that showed as in stock, only to have my purchased refunded a week later. In most cases it's been items from a set (top and pants). It would be nice if they would give me the option to cancel the entire order. I don't need one of two items, nor do I need one of them in another size. Do better Akira.

I ordered a coat from Akira in January however I got it shipped to their Hyde Park Location I picked it up on 3.25.2024 mind you the rep said i could pick it up and return it back now their saying I can't because it's past 30 days so never mind the coats material is bs and it sheds its brand new not worn tags attached but I can't return it and not even get a gift card or store credit so I'm out of $120 for a horrible quality of a coat I'll never ship their again

I had high hopes when I discovered AKIRA as a place to shop, but unfortunately, my experience turned out to be quite risky. The fact that they rely on UPS for shipping in Hodgkins, Illinois (you can check the Google reviews) is a major concern. It seems that they are almost guaranteed to mishandle or even "lose" your packages.

What's even more disheartening is AKIRA's lack of willingness to assist and their robotic, scripted responses. As someone who values good customer service, I couldn't help but feel let down. It's essential for businesses to go above and beyond to address customer concerns and provide a satisfactory user experience. AKIRA needs to reconsider their partnership with UPS and implement better customer service policies to meet customers' expectations.

I've ordered here twice, I like to give everything two chances, but for the prices you're paying, the quality is HORRIBLE, like shein if not worse quality, everything is thin and cheap. For the prices, you're better off shopping on Shein for 1/4 the cost...You'd think at some of the price points you'd be getting somewhat kind of quality.
Don't get me started on the inconsistent sizing, I am a medium/small, ordered all mediums, some were super loose and others were ungodly tight? I am so happy I got all this at a discount cause it's horrid. Blocking them and never shopping here again.

I bought a coat and the coat was to small. I was trying to return it and use their return slip but could not print it out. Emailed them they sent it to me by email but still could not download it. If you call them your on the phone for hours and still don't get anyone. Then you leave your number so you can get a call back and they still never get a call back. When you email them they say they are sorry but they have a high volume of phone calls. I sent the coat back on the 1st they received it on the 6th but they still have not returned the money or gotten back intouch with me. I will never buy off line again.

These are the real reviews from Akira customers. They have the worse customer service in America. I traveled to another state to return a jacket and just get the right size. They would not let me. The customer service on the phone was just as horrible. Warning do not shop online cause if it doesn't fit you can't do anything about it and if you go to the store your going to be charged more. They will not work with you buy any means. Do not shop here please I'm warning you. Me and all my friends have stopped.

Please don't encourage this botique.
Very bad and disappointing service. Customer service don't respond and they don't deliver as per the mentioned timelines.

I ordered some red, black and white knee boots from Akira about a week ago. I needed these boots for this. Saturday 1/6/24. Okay the order comes in a timely manner I was pleased with that. So I open the box and I loved my fur trench coat. I go to open the box for my boots and it was completely different boot in the wrong box. I was like how could this have happened. I immediately called Akira Customer Support number they wjhere closed of course because I live in CA and they are on CT time zone. The. Next day they were open New Years Eve I was happy to have. Gotten a live person. The lady was nice and she was apologetic about the situation. I had already emailed them the picture of the boot that they sent me and the box. The boots were still available online at the time when I had spoken to customer support. She told me she had to reach out to the fulfillment team so they could investigate why was the wrong boot put in the right box and maybe by the end of Sunday somebody would be getting back to me and that they would overnight me the right boot. I get an email that same day saying they are sorry they are completely sold out the boot and that they offer men 20% discount code and they will send me a return shipping label for the wrong boot that I have, Like really 20% that's nothing. I ordered this boot in a timely manner and they couldn't even say ooh we have this other boot nothing. I will never ever order anything from this website. The clothes are cute but that was some bull$#*!. This messed ups my whole outfit for Saturday. I am still mad.

My gut tells me that every 5 star review on here is sponsored by Akira. There are too many reviews describing experiences of never receiving goods and probably having to contact your credit card company to reverse the charge. Buyer beware, some things are too good to be true!

Don't online shop at this place. I have had the worst experience. I placed an order on November 8th and never received it. It's showing as still being shipped for two weeks now with no movement. The customer is terrible.

I've been shopping through this site for years now. I don't buy a ton of clothes but I do allow myself a splurge maybe once or twice a year if I can afford it, and I pretty much always get my stuff from here. They have some pretty good sales and I utilize their coupon offers because a lot of the clothing is a little expensive for my wallet.
I do tend to buy a lot at one time and if anything doesn't fit or isn't to my liking their return policy is quick and easy. Clothing generally arrives within a few days of my order which I LOVE, and unless it's marked final purchase they are willing to accept returns no questions asked. Customer service is based in the US and in my experience they have always been polite and super helpful. A few times I've missed the return window and I've been able to resell items, sometimes for more than I paid (thank you coupons!) on Poshmark so I love that.

Everything I've ever purchased from them has been excellent quality, and when I say quality I mean real rhinestones instead of just printed gems on fabric, real embroidery instead of just printed embroidery, etc, things you don't get that much any more, at least not without a designer label attached. Not to mention they don't fall apart after one or two wears so I'm willing to spend a little more just for the consistent quality. There are pieces I bought 3 or 4 years ago that I still wear on a regular basis. When it comes to online retailers this is one I highly recommend. Also, they offer some really striking and unique statement pieces that you can't find elsewhere without paying an arm and a leg for them. Again, keep an eye out for the discount codes, when they have their 50% off sales I'm stocking tf up. I'm not a fan of buying cheap fast fashion just to wear once, and everything I've gotten here has really held up to the test of time.
I legit love this company, they have really done right by me. I'm almost 40 years old and they keep me feeling fresh and fashionable without breaking the bank or looking cheap. 10/10 highly recommend.

Such bad service, bought one item that was too large and they would not let me exchange the item for the correct size! I've never heard of anything like it. Will never order again unless I know for sure the size I wear. And there's no way to really know because everything fits differently. Now I'm stuck with items I can't even fit. This company has absolutely no consideration for customers and does not care about anything but money. They just lost a customer. The rewards program is also a scam.

I purchases a dress for a friend's wedding. I wore the dress once and it ripped without 20mins of wearing it (it was chainmail) so, it was the structure of the dress.

Was told I would get a 20% off code...

TRUST ALL THE REVIEWS. This place is a total scam. I would suggest using credit cards or PayPal if you want to buy stuff (they have fraud protection so there's a good chance to claim back your money). But overall, dont buy from this business.

Terrible clothes and terrible service. Do not buy anything from this website. I wore my pants once and they ripped and no refund... just 20% off voucher.

I am an a customer based in the UK and contact Akira The couture to place an order for an upcoming event. I contact them nearly three weeks before the event and also asked them to confirm whether my order could be delivered before the event date ( 7th October). Suji, who seems to be the order said Yes. That she will be able to meet this requirement and shared her personal bank details ( not the business one) for me to transfer the money. My order has still not been delivered. The customer service is very poor. I asked for a refund as the order had not reached in time and they have simply ignore my ignore and keep replying that the order will reach. They have not shared any tracking details. They have simply just taken my money and not provided any goods.

I received a text advising me of a VIP sale this weekend…50% off with the discount code FLASH, Ive tried numerous times and the response is that the code is not valid. I like Akira however their website is very difficult to navigate. I have no idea which items qualify for the discount. There are times i just give up becsuse you can spend hours searching and it seems as if you can never reach the end and then when you do the discount codes do not work. Last month I was in Chicago and i decided to visit the store…another awful experience. I had to spend time searching the website to check and see if the prices were cheaper on line. If they were they would honor the price, however they offer better discounts on line. I would not recommend anyone shop at the actual store. Actually, im almost at the point of giving up shopping online.

When placing an order they do not tell you that returns must be done via mail if you want a full refund. I brought the shoes back to the store & a very unfriendly sales person told me I could only get store credit. I went out of my way to go to the store & not even a smile, hello, sorry for the inconvenience. Their sizing is so off. I ordered my usual size 7 shoe and both feet could have fit in there. Before placing order it was offering me a 20% discount but when I went to check out it wouldn't take it. They sent me a 20% off my next order. There will never, ever be a next order. Corporate take note, your sales people are representing you, and not well. Garden State Plaza 10/2/23 11:30am.

A customer of almost 2 years.
This is my go to when I have any type of upcoming event and, when I want to dress differently than everyone else. I have never had a problem with delivery. Sizing however, yes but maybe 4 times. It was my size but the cut was not. Can't always get it right so I don't blame them. Good thing is, I only paid 5 to 10 for the items. Regarding shipping, if you spend 60 before taxes, it's free! The only time I've contacted customer service were to check on my reward points. That wasn't an issue either. I give Akira and overall 9/10. I love this company and how they stay ahead of the fashion trends and you will NOT see any of these items on Fashion Nova. Happy Shopping

I Placed an order on 7/31 /2023 to be delivered by UPS. The order was lost in transit, UPS has confirmed that the order is lost, Akira has tracked the package and re-confirmed that the package is lost. Instead of immediately returning my 138.00 dollars they are demanding that I complete a form WITH A THIRD PARTY to open an investigation and wait 20 days for a resolution, they will no even consider a refund nor replacing the item until the investigation is over for an order that they can confirm is LOST. The items purchased is for a cruise vacation in 5 days. The customer is extremely rude and to date has not uttered an apology. PLEASE BEWARE WHEN ORDERING FROM THIS CO, AND JUST KNOW IF YOUR PACKAGE IS LOST THEY WILL NOT DO THE RIGHT THING BY YOU AS A CUSTOMER.