Boohoo

They charge you a fortune to deliver and then when you think returns are free they deduct the cost from your refund payment. In total costing you an extra £7 of non refundable money on the item you bought and refunded. Won't buy from them again. Daylight robbery

This company pays teenagers money for fake reviews
Viavia, I came across a website that claims to be simple to earn some extra money by posting reviews of products. On this website you have to deposit crypto currency Tether (USDT), you can decide what amount to add to your account. Once you have chosen an amount, you will see what products you can 'buy' with it. You first 'buy' this product online and then you can immediately leave a review, which only needs to be 5 stars. You don't actually buy the product because you get this amount back after the review. The Tether you can get back if you have placed 38 reviews in one day, earlier you can not get back the Tether of the purchased products. You will receive a small commission on each review. Occasionally you get a larger purchase for which you have to add extra Tether to buy it, but for that you also get a substantially higher commission. If at the end of the day you have placed 38 reviews, you will get back the money in Tether from these sixty products, not before. So with the larger purchases you are more or less forced to transfer more and more Tether to the platform. At first this works well and you actually get your Tether back. But because of the mechanism, I had to transfer more and more Tether, more than I actually wanted. But yes, otherwise I would have lost it anyway so I did it. Finally I managed to finish the day's job with a hefty profit and wanted to withdraw it. But then it didn't work out. The website has a customer service department which I then contacted, who told me I had to pay taxes to get my profits back. By then I got suspicious, but yes I had already lost a large amount of money. I was even able to convince them that because of the tax credits my tax payable was much lower. Then I transferred this. They said it would take 3 business days before I got my assets back. Nothing came, eventually I got back in touch with customer service and they said I had to pay a hefty transaction fee first. Then I knew for sure this was fraud and did not transfer this again. I did lose a large amount of money now.

Absolutely zero rating. I ordered 2 items. One item which i got was incorrect. Answer is, that I HAVE TO find self-post, pay for that and send them item back. For what i paid, if i have to pay again if they did mistake? My last shopping it that page and i dont recommened. Tatiana

I have been locked out of my account, numerous attempts to reset password which failed, I contacted customer support as there is a return I need to send off, to be told that "due to a high level of returns, my account has been deactivated and I can no longer shop with them". Wow just wow! Absolute cowboys...I have been a premier customer for over 10 years and spent thousands on items from them! I don't even return that much, but being an online company where you cannot try on a product, what the hell do they expect. I have asked for a copy of the terms and conditions numerous times and a explanation as to why this has happened and been ignored! Luckily my daughter has an account so I was able to view the terms and condition on there, and nowhere does it say the account will be deactivated if to many returns are received, it only says if items are returned worn or fraudulent activity is expected! So ladies & gentleman boohoo are calling us fraudsters! As I have never returned goods worn! Also they must communicate with you if there is going to be a change to the account terms...I for one haven't had anything and judging by all the other reviews, nobody else as either. Shame on you boohoo...customer loyalty means nothing to them...just pure greed. I suspect this company will not last must longer!. Guys sign up with pretty little things...Great customer service and lovely products. I will be submitting this review on every boohoo platform and urge people to do the same

In May I was ordering some new clothes from BooHoo, at checkout it offered me Boohoo Premier for £9.99 for 12 months.
The mean features were Free Next Day Delivery and more importantly for me Free Returns (as ordering clothes online is always hit and miss).
I added this to my basket and when I returned some items which were too big or too small it was free of charge, this was the same for the following order as their sizes are all over the place.
I have just ordered 2 items this week which are no where near the size stated and I am being told it is £1.99 to return them even though I am a premier member.
I have questioned with their customer service department and they have advised free returns is no longer included in the Premier Package as of Mid June.
At no point have Boohoo advised me of this and how can they change what is included for customers who have signed up for 12 months!
I would not have ordered my latest order if I had known this as their sizings aren't great.
Needless to day I wont be buying from Boohoo again

I ordered 3 items but only received 2. They keep saying I've received all which I haven't, I am basically being called a thief and a liar. I didn't even want a refund, just wanted the item I paid for. Be careful, poor customer service/scammers. No item sent or refund offered.

Its a scam. They send cheap products. They charge for delivery & then even charge for returning. Just mere waste of money. Mailing or reaching out to their customer service is also waste of time / energy. Never Shop. They will never refund.

If I could rate them lower I would. I returned an order of five items, four t-shirts and one pair of earrings. The person who checked my return has left the earrings in the bag that has been discarded of. They refuse to issue me a refund because of this lazy mistake made within their company. The garments themselves were returned because of the sheer lack of quality! The way I have been treat by the customer service team is appalling I've sent multiple emails and no response whatsoever. Lazy untrained employees who all need either sacked or trained properly on how to check the contents of a bag and respond to emails in a timely manner.

This place has zero customer service. Good luck ever getting in contact with anyone. They didn't fully refund my return and I had no way of contacting anyone because they took down all of their contact information. After going through several links of what I thought would lead me to something useful, it asked for me to put in my order number (which I copied and pasted from my order email) and it said it was incorrect. Yet it was able to find it when talking with the chatbot. Sketchy company. Never buying from again.

So bought 10 items... all pants. Did the size guide thing. REALLY. What a sham... scam. Nothing fits. Would of been better going to supre or valley girl and trying the dam things on. Don't ever try to exchange or refund either. There is no facility for this to happen. Land fill crap.