Overview
Reservation Counter has a rating of 4.4 stars from 4,694 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservation Counter most frequently mention good experience, easy process and book online. Reservation Counter ranks 5th among Hotels sites.
Instant Feedback
Easy to use and got a better price then other places I was searching but I did not realize until after my confirmation was received that they charge a fee
The process was easy. However, it never asked me for my Rewards card number. So when i called to provide it, they informed me that they would not be giving me any rewards points for this reservation. And, even though they left that important bitt of information out, and the ticket was supposed to be fully refundable, they still wanted to charge me a $17 fee for the luxury of using their service. That's just not right. I am very disappointed and will never use this service again. I feel like they were leaving out that bit of information on purpose and in my mind that is deceptive.
Thank you for your review, Ronita. We understand how important it is to have your membership benefits. Since our platform is not directly involved with hotel reward programs, we recommend speaking with the hotel staff about your membership number when you check in. The nonrefundable service fee allows us to provide 24/7 customer support to assist you with any issues or questions regarding your reservation. Our team is always available to help ensure your booking experience is as smooth as possible. The information regarding the service fee is found in the cancellation policy. If you need further assistance or have questions, please feel free to contact our escalations team at support@reservationcounter.com.
Good-no problems once I got it all figured out. I am looking forward to our family function on the island as it will be our 50th wedding anniversary and everyday is a challenge at our age so we are very excited that our children will be able to join us.
Thank you for choosing to book with us, BJ. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
Friendly, Precise, knowledgeable and prompt. Overall, just a pleasure to speak with. She apologized for for a tiny cough that was temporarily causing a problem. She seemed genuinely interested in helping.
Thank you for taking the time to leave us a review, Jim. We are happy to know one of our representatives was able to assist you and provide excellent service. We look forward to serving you again in the future!
I didn't see that I had to pay upon booking with no possibility of a refund or cancellation. Actually, I saw it as I pressed the "confirm" button - too late! I would not have used Reservation Counter had I known.
Thank you for your feedback, Denise. We understand how frustrating this situation might be, and we sincerely apologize for any inconvenience caused. Our cancellation policies vary depending on the hotel, as each property sets its own terms and conditions for reservations. In many cases, nonrefundable bookings are offered to provide customers with special rates, but we apologize if this was unclear at the time of booking. If you need assistance with your reservation, please don’t hesitate to contact us at support@reservationcounter.com. We're here to help!
You make your website look like the hotel's website. I thought I was on their website. And, I never got a confirmation email from you. And your website doesn't show anyway to cancel a reservation. I had to contact my bank and cancel my credit card. Pretty slick.
Thank you for your review, Stephanie. We sincerely apologize for any confusion between the hotel and our booking service. Our platform, Reservation Counter, is an online travel agency that offers listings for over 200,000 hotels worldwide. If you need further assistance with your reservation, please feel free to contact our escalations team at support@reservationcounter.com. We’re here to help and will do our best to assist you.
When called the number to make a reservation I had a hard time understanding the gentleman (he was very nice) but wanted to book the room that cost more than your website. So went to the website and book the room.
Thank you for your review, Robin. We sincerely apologize for any frustration caused by rate discrepancies. To provide accurate pricing, we work closely with our hotel partners, who send us updated room rates at regular intervals. Due to the dynamic nature of pricing, the rate you found online may occasionally differ from the rate provided by one of our agents.
The reservation process is simple and intuitive. The look and feel of the web portal is informative and user friendly, with concise information and easy to complete the forms.
Thank you for taking the time to leave us a review, Fatima. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
I am very disappointed with this hotel. Due to safety concerns for weather, I had to cancel my reservations the day of. The front desk and manager didn't care about safety, they just care about the bottom dollar. I have been a Hilton honors member for a long time, and they are the worst to work with. I highly advised not to use this hotel! I am even with the military, and you would think they would be willing to work with me, especially since this was a military conference I was attending.
Thank you for bringing this to our attention, Joe. To assist you further, I will send you a private message requesting additional details about your situation. Once I receive your information, I will share your feedback with our escalations team to investigate this matter thoroughly. If you need assistance with your reservation, please don’t hesitate to contact us at support@reservationcounter.com. We're here to help!
--Rachael, Review Manager
The person I was dealing with was wonderful.
I did not realize it was a third party reservation center. I need a copy of my payment. I could not get it yo print. Email address *******@telamon.org. Please email.
Thank you for taking the time to leave us a review, Kimberly. We are happy to know one of our representatives was able to assist you and provide excellent service. I will follow up with you in a private message for more details regarding your confirmation.
--Rachael, Review Manager
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- South Jordan, UT
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to leave a review, Tish. We are committed to ensuring that our customers receive the most competitive rates available. Thanks for booking with us!