Reservation Counter
Questions & Answers
Here’s what buyers have asked with answers from Reservation Counter staff and previous consumers.
26
questions answered
0%
answered within 1 day
Answer:
Trying to cancel a reservation, the rote voice said it did not recognize the phone number, even though it was the same phone I used to make the reservation. Then asked if the reservation confirmation number started with an R. I said No. It asked me several more times. I kept answering No. Then it told me to call the hotel for help and hung up. Called the hotel. They said they could not cancel since the reservation was made through a third-party company. That I would have to cancel through ReservationCounter. (Oh, by the way, I had tried to use the online Cancellation page - it doesn't work.) It was very difficult to get through to anybody and there were very long waits in between. I will never use this company again.
By Nancy B., over a year old
Answer:
Thanks for reaching out, Lisa. Could you please provide the name of the hotel, and I will check on this for you? Please feel free to also contact us at support@reservationcounter.com for assistance. --Rachael, Review Manager
By Rachael F., 2 days ago
Answer:
Thanks for reaching out, Pat. Could you please provide the name of the hotel, and I will check on this for you? Please feel free to also contact us at support@reservationcounter.com for assistance. --Rachael, Review Manager
By Rachael F., 2 days ago
Answer:
Could you please provide the name of the hotel, and I will check on this for you? Please feel free to also contact us at support@reservationcounter.com for assistance. --Rachael, Review Manager
By Rachael F., 7 days ago
Answer:
Mary, thanks for reaching out. We recommend contacting the hotel directly regarding transportation. --Rachael, Review Manager
By Rachael F., 2 weeks ago
Answer:
Mcfaul, thanks for reaching out. For any special room accommodations, please don't hesitate to contact us at support@reservationcounter.com with your request. --Rachael, Review Manager
By Rachael F., 3 weeks ago
Question:
Is it a safe enough area to walk to and from the Cox Convention Center at night for teenage girls?
Answer:
Joanna, we recommend contacting the Cox Convention Center and the hotel where you booked to inquire about the safety of the area. --Rachael, Review Manager
By Rachael F., 4 weeks ago
Question:
What is checkin time for Jan 11?
Answer:
Carlos, could you please provide the name of the hotel, and I will check on this for you? Please feel free to also contact us at support@reservationcounter.com for assistance. --Rachael, Review Manager
By Rachael F., 2 months ago
Answer:
Chrisa, could you please provide the name of the hotel, and I will check on this for you? Please feel free to also contact us at support@reservationcounter.com for assistance. --Rachael, Review Manager
By Rachael F., 2 months ago
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