Rainbow

I never received a package that was reported as delivered. Called Rainbow and they said oh well it's not our fault and there's nothing we can do for you. WTH? I spent my money to give them business and they say OH WELL? Never again!

I just visited the store located at 9158 Parkway East space 11A in Birmingham Alabama ***** and this was the worst experience every. The cashier was very rude and had a very nasty attitude. She didn't speak to her customers and when she was spoken to she did not speak back. I'm not sure if she was having a bad day or not but that is no way to deal with the public and if my daughter didn't need those items that I purchase I would have put everything back like I put back the other things. This was my last time visiting this location. If customer service is like this, I will not be returning to any of your stores.

I went back to the store to return 2 shirts that did not fit and the employee there told me I could not return it because I didn't have the receipts mind you I still had the tags attached and all I wanted to do was get a different size and they still refused. Needless to say they have lost a loyal customer I won't ever go back again. There policy is the absolute worse!

I returned an order 1 day after receiving it. The story was the system was down and only store credit was available, policy is if you have the receipt you can get a refund, not in my case i was told once your refund goes on a gift card it cannot be reversed, never again will i purchase anything from this store and i will be informing my family and friends to stay away from them period... Policy not worth the paper it's printed on... It was not my fault the system was down, and my order was purchased with a visa debit card...

The price of the item is good; store is clean. I have problem with an associate the attitude, unfriendly, dirty and didn't greet the customer and a manager there is rude and donot greet some customer😒 🙄

I bought a dress on 4/17/2024 and return the dress on 4/18/2024. Went to the original store that I bought the dress from didn't notice the sign on the door so go into the store the lady at the counter ask him can she help me I told her I needed to do a return she said she was unable to do the return due to the system was down I had to go to the one up the street I said okay and proceeded to walk out the door as I was walking the other lady that was in there working with her said isn't the sign on the door, okay who ask you maybe I didn't see the sign, the other lady said yes it is still up there. I start to turn around and say maybe I didn't see the sign. My thing is that is your job and sometimes people may not see a sign but it is ur job to be the mouth peice. Then go to the store in the mall and they wasn't any better. Rainbow need to get better employees with a better attitude. Do the job you signed up for, get ur check and go home! Just saying!

Always remember you get what you pay for.
The prices are low sure but so is the quality.
Plus the sizes run small. Had to return several items. Discovered this one after the fact kept only cause would have cost more to return it than what it's worth will wear it till it falls apart (won't take long).

First I waited 4 weeks to get my order in only which half showed up. The small does not fit a 5'5 Woman at 125 lbs, they are more medium/large. I asked when my other half of the order will arrive and I'm on week 6 and counting, no definite answer for arrival. I asked for a refund on what I do have and they told me to gift it. They will not refund my order. I now have $100 worth of clothes I can't wear. Do not waste your time or money with this supposed faith based company.

I like shopping rainbow but, I do have an issue with them not providing detailed info about products. Boots I've ordered were suppose to to have been WW but the site doesn't give you dimensions and cust Serv has no idea either. Your site needs to upgrade and provide better info on products specifying dimensions, high stretch, no stretch and etc. And having to pay for return shipping or having to get store credit is not cool. Although a label is provided, shipping is taken from your refund so you're still paying. I usually shop online and because of lack of detailed info, I have to return items. It's pretty much a chance taking experience. To prevent this in the future, you should provide more info about the product because the return process is not a great option in my opinion.

I was going on my honeymoon cruise the next day ran into rainbow to pick up a couple of outfits. Got home put in my suite case went on my cruise and found sensors attached to my 4 outfits I was extremely unhappy about this I was gone for 12 days came home to return these items which was summer outfits I was told no refund just store credit. Well after this experience from this store. I never wanted to shop here again.