Abercrombie & Fitch

They do not read emails and communication properly with regards to handling customer concerns. There is mass communication and misinformation. It took me way too long, and too much or my time tracking down an order and then ultimately getting my money refunded. It was incredibly stressful, inconvenient and aggravating.

Ordered from A&F, the package arrived without notice (doorbell, phone call), so it was laying on my porch for a few hours until I checked my emails and saw it was delivered w/ attached picture of it laying on the stairs of my porch. When I went to grab it, the package was gone. Obviously someone stole it. I contacted A&F about not receiving my package but they said they are not responsible for stolen items, and suggested to contact the carrier facility. At the facility they also told me they were not responsible as they did deliver the package. They suggested to go to police and file a claim, like its going to help.
So thats my story of losing $200 with Abercrombie. They only care about getting money, but don't care about their customers
I highly think it should be their responsibility to make sure the customer receives their order in hands, and not the customer making sure it gets to them.

I picked up my online bought items in store. It didn't fit and the sizing online was missing for the length. I returned it. Then I bought another item at the same time. They did an exchange without asking me, to paypal. I came back to return it and they refused to refund my money. Even though they took it and put it right back on the shop floor. They said it was their policy. Technically they put it through as an 'exchange' even though it was a completely different item and didn't make that clear. Avoid this place and do not buy online.

This company has little regard for its customers. I received a pair of pants as a gift from an elderly family member that did not fit right. I wanted to exchange or get store credit and was denied either. I could not even exchange them for a different size in the exact same pair of jeans.

Customer service was absolutely horrendous in trying to help. Asking me to call my sick family member to get the exact date and store they purchased from.

I have ordered from this company twice and both times they forgot to add an article of clothing to my shipment. The first time it happened they sent the missing item no problem. But now that it has happened again they refuse to send my missing item because I have "filed a similar claim in the past". It is not my fault they can't properly pack a box and now I am out $60 without refund because they refuse to take responsibility. Shop elsewhere

They have some nice stuff (albeit usually overpriced aside from jeans), but their online purchase/return process is terrible. Twice now I've submitted exchanges of in-stock items, they fail to send them out at all, then cancel it 30 days later (with no notice), and take another 2-3 weeks to get me my money back after that. When I've tried to straight up just return items the return button sometimes doesn't even show up on their website. Contacting customer service has been awful and they send empty apology emails with no helpful steps. They tried to "kindly" give me free shipping on my next order but gave no discount code, and I had free shipping by buying jeans anyways, so it was the lamest courtesy. It doesn't help that their sizing is super inconsistent too (e.g. Same jean style but different colour can fit so different). Would not recommend the stress. For a reputable brand it's really disappointing. Just shop somewhere else.

How can a big company be so irresponsible with its delivery service? Ordered some items on 09/03/2022 and it was supposed to be delivered today as stated prior to checkout. I followed it up yesterday and I was surprised it has not been shipped to my place. The very reason why I placed it is because I thought I will be able to use it for my trip which is 3 days from now. All they can do is apologize and give discount voucher. I want my items asap so I can use it for my trip.

I will NEVER order from this store again. Returns/refunds take forever without being resolved properly. Their customer service rep do not know what they are doing and send you in circles. Do not buy from this store!

I took a friend in to buy jeans. We were let in the dressing room only to find that it was so nasty it looked like it had never cleaned. I was so embarrassed. My friend said The store management should be embarrassed not you.

I like the store but when I shop at Burlington mall the prices are different from Pheasant lane mall NH, the prices cheaper at Pheasant lane mall, but when I checked online the prices more expensive it's like double the prices. I thought online would be cheaper. I think the technical support should fix it. And the prices should be all the same at every store.