6pm

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Louisiana
1 review
0 helpful votes
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WHERE are my shoes?
September 14, 2024

I was so excited to find my size in a certain Donald Pliner loafer.
Ordered, paid for, waited and waited. Bottom line - never got the shoes. No offer to track why or send another pair. I did get a credit abt. 5 days later. But I'm Still looking for those shoes.
No Photo cause No Shoes.

Date of experience: September 14, 2024
Justin F. 6pm Rep
4 months ago

Hello Donna,
I'm sorry you never received your order. Can you provide an order number? I hope that you can give us another chance. Thank you for your feedback. Please contact us at: https://www.6pm.com/contact-us

With Regarards,
6pm.com

North Dakota
1 review
0 helpful votes
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Poor customer service and inferior products
March 2, 2023

I bought a pair of Vince Camuto boots and the zipper was defective as it didn't last 3 uses before popping off. I received conflicting information from customer service when I reached out asking for a refund.

Date of experience: March 2, 2023
Justin F. 6pm Rep
over a year old

Hello Geoffrey,
I'm sorry you received a defective item. The Customer Service team would be able to rectify this situation. Can you provide an order number for I may investigate further?

I hope that you can give us another chance. Thank you for your feedback. Please contact us at: https://www.6pm.com/contact-us

With Regards,
6pm.com

Minnesota
1 review
7 helpful votes
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Not Happy at all
May 16, 2023

I was charged more than what the item said. Very WRONG. NOT Happy at all. What I purchased was 51.35,why do I have a 53.35 bill? So glad I didn't buy more,you probably would have taken more money out,I sent an email immediately,no response,first spoke to your employee who was no help. This is my first time. TERRIBLE Experience.

Date of experience: May 16, 2023
Justin F. 6pm Rep
over a year old

Hello Sophia,
I'm so sorry that this happened. I'm unfamiliar with what application you're using with the screenshot you provided. If there's a pricing discrepancy with your order, you can contact our customer service team to investigate this matter. I hope that you can give us another chance. Thank you for your feedback. Please contact us at: https://www.6pm.com/contact-us

With Regards,
6pm.com

Ukraine
1 review
0 helpful votes
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I ordered a bag to Ukraine and paid all taxes plus shipping. The bag arrived defective - the logo was sewn upside down. The employee said that the free exchange is only within the United States. Obviously, it is not profitable for me to send it back at my own expense and pay for shipping again. In response, they even stingy to offer a minimal discount on the next purchase as an apology. No customer care. It feels like they have found a way to get rid of defective goods - send them abroad, realizing that no one will return them.

Date of experience: September 18, 2023
Justin F. 6pm Rep
over a year old

Hello Anastasia,
I sincerely apologize for any confusion or disappointment regarding our return policy. We do not ship to international locations other than U.S. Territories and Military APO/FPO addresses. If you ship items to a Freight Forwarding business, 6pm is only responsible for delivery to that business. 6pm is not responsible for any claims for damage or missing items after successful delivery to the Freight Forwarding business. You're more than welcome to return the item for a full refund. You can find out more about our return policy here: https://www.6pm.com/return-questions.

I hope that you can give us another chance. Thank you for your feedback. Please contact us at: https://www.6pm.com/contact-us

With Regards,
6pm.com

New York
1 review
1 helpful vote
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I used them in the past and remember I had good experience. Other reviews saying they went downhill are right! I bought sandals for $70 and I had to pay $13 to return because they didn't fit (reviews said they ran half a size big which I found to not be true). Not worth the hassle or discounts. You can find the same products at the same prices elsewhere with better customer service and better return policies. Kind of mad at myself I didn't originally buy the sandals from Amazon which was selling them for the same price. Last time I am buying anything from 6pm. Stay away!

Date of experience: May 19, 2023
Justin F. 6pm Rep
over a year old

Hello Nina,
I sincerely apologize for any confusion or disappointment regarding our return policy. We are a deals site and in an effort to keep our pricing as low as possible, we do not offer prepaid labels for returns. You can find out more about our return policy here: https://www.6pm.com/return-questions. If there's a sizing discrepancy with the item you received, our customer service team will be able to assist you with getting that item back and processing a new order.

I hope that you can give us another chance. Thank you for your feedback. Please contact us at: https://www.6pm.com/contact-us

With Regards,
6pm.com

Utah
1 review
2 helpful votes
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Beware the returns!
March 5, 2023

I've made several orders from 6pm and it's great unless you need to return something. I just returned some shoes that cost $20 to ship back. You have to be pretty confident that you won't return or the discounts aren't worth it. I would reserve for known sizes and apparel that you know won't be uncomfortable (like you've tried on elsewhere). Also shipping itself was nearly $15 which is a lot when you are used to Amazon or Zappos.

Date of experience: March 3, 2023
Justin F. 6pm Rep
over a year old

Hello Olivia,
I sincerely apologize for any confusion or disappointment regarding our return policy. We are a deals site and in an effort to keep our pricing as low as possible, we do not offer prepaid labels for returns. You can find out more about our return policy here: https://www.6pm.com/return-questions

I hope that you can give us another chance. Thank you for your feedback. Please contact us at: https://www.6pm.com/contact-us

With Regards,
6pm.com

California
1 review
1 helpful vote
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Great Photos - Terrible Products
June 1, 2023

I ordered a pair of shoes on their website for about 55 bucks, when I got the shoes, they were absolutely appalling in quality; barely looked like the shoes I ordered. Cost 40$ to send them back for a net refund of 15$. Shop from literally any other site.

Date of experience: June 1, 2023
Justin F. 6pm Rep
over a year old

Hello Marshal,
I sincerely apologize that you received an item that was not in good quality. In this situation you may contact our customer service department to provide you with a prepaid label. I hope that you can give us another chance. Thank you for your feedback. Please contact us at: https://www.6pm.com/contact-us

With Regards,
6pm.com

RU
8 reviews
0 helpful votes
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The opportunity to snatch some nice pair of shoes with quite an affordable price is something that I like about this online shop. Sometimes there are even luxurious brands with tasty discounts.

But, anyway, the assortment seems to be meager, I don't know why. I don't remember what I was searching for, but I remember that it was very difficult to find my size, even despite the fact, I wear ordinary sizes.

Date of experience: December 21, 2023
RU
8 reviews
3 helpful votes
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Sweaters
March 24, 2024

Good shipping time. Ordered size large which ran a little big. But, overall I'm satisfied. Unfortunately, even though I like the men's clothes that's carried I won't be ordering anything else from them. Temu carries nice clothing also, but they always have free shipping. This company does not

Date of experience: March 24, 2024
Norway
12 reviews
2 helpful votes
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Quality apparel
June 12, 2023

It's the best marketplace for buying brand clothes and sneakers for tasty prices!
There are tons of discounts and it's far easier to me to enter the website and purchase something rather than attending official stores and overpay. If there is such an opportunity to buy quality stuff without any need to spend lots of money, then why visit offline stores then? I also don't understand.

Date of experience: June 12, 2023

Overview

6pm has a rating of 3.1 stars from 393 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with 6pm most frequently mention free shipping, name brand and great deals. 6pm ranks 11th among General Apparel sites.

service
76
value
75
shipping
75
returns
58
quality
74
This company responds to reviews on average within 54 days
+15