Shein

How can anyone even shop on the site when it just keeps popping up these stupid "spin to save" or "pick your prize" then it has you pick 10 items then they want you to share. Reminds me of temu. I get so frustrated that I don't buy anything and I've shopped on the site several times. Get it together temu...I mean, shein 🙄

DO NOT ORDER FROM SHEIN ANYMORE AFTER JAN 2025. Your Order will be sent and not delivered unless you pay customs and tariffs fees. They are stating this is TRUMP's doing- it may be but not the issue. They also say they will reimburse 50% of fees.if you hound them. However, if you fully paid you order and shipping or even free shipping with large orders, no additional fees should be needed. Their customer service is not helpful at all and would do nothing. Once it is shipped you are screwed! They are just ripping you off now! Beware!

I just received an order, that my package had been here. I waited a week and a half, and got to the doorstep and there was no package there. Their customer service was very nonchalant. Only offering me a refund. I was very pissed off. I had to drive 30 minutes to a message, that had said my package had arrived, going there and finding out there was no package there. No call from delivery driver, saying it had been dropped off. Just a text message. I will never ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever, use their service again. And I recommend that no one, get deliveries from them.

If I could give zero stars, I would.
I have been a long time shopper at shein. Like long enough that i am considered a tier 3 VIP. And up until recently still supported them. For the first time I have had an issue with a shipment. There were missing items from my package. Contacting customer service was unhelpful. I was told I would be credited points to my account to repurchase the missing items. These items totalled about $70. The points i was credited were worth less than $1. Contacted customer service again. They told me to contact the shipping company. Which I have done. With no response.
Shein refuses to resolve the issue.
To top it off their products have went down in quality but huge price increase. They cap the coupons so you can only save a small amount now, where they used to be unlimited. The coupons also aren't nearly as high of a percent off as they used to be.

I can see why loyal customers are dropping off left right and center. Save your money. Shop elsewhere.

The items are defective. Some sent me 1 item instead of 3 items. You can not return it. They refunded me 1 item out of 5 incomplete orders.
The time I spent on dealing with customer service is not worth the money. They got over $50.00 out of me for useless crap. Hope they are proud of themselves.

I think the quality of many of Sheins products are great for the price. I have issue with the "free gifts", I truly believe it's a scam. I was supposedly 0.01 away from "earning" my 5 free gifts yesterday after placing a large order, all I had to do was invite one friend to receive my 5 "free " gifts. I invited 2 friends both of which ordered something and still today I am still playing that puppy game to win the supposed 5 free gifts. And the closer you get to winning to lower the points they give you for winning any particular step within the game. I feel like a greyhound race dog chasing the fake rabbit around the track, I don't think I'll ever catch it. And it's a dang shame because I will get to the point that I won't even do business with them anymore, I don't like to be scammed,especially when I'm spending money with a company. I had honestly hoped SHEIN would be better than Temu but it seems to use the same scam tactics.Do better SHEIN!

I made my purchase and it was supposed to have been delivered on March 3rd 2025 through fedex and somehow fedex couldn't deliver my package due to an incorrect address, but clearly my address is shown and is correct. Still here I am March 4th 2025 no package.

I would give 0 stars if I could because of the service I received which is so unsatisfactory. I ordered many items from Shein and contacted them because the packages stated as delivered but were never recieved. I contacted customer service and they keep giving me the same response even though I have provided the proof they were asking for. This has been ongoing for very long and I just want a refund to make it right. SHEIN has definitely lost me as a customer/consumer but I have images of proof of the chat as well where i am being told the same thing and it's frustrating me a lot! As well as that the times of the delivery I also have which make no sense to me at all! I just want my refund because I don't want to pay for something I never received this was before Christmas as well so I am frustrated that my items never even came. And customer service is not cooperating at all.

I will never order from shein! They delivered my pack to the incorrect address and when i reach out the next day they told me there wasn't anything they can do. A month in half later and they dont want to resend or refund my money the package was 600.00. Everyone writes the same message (copied and pasted) and dont care to help. The customer service is horrible. The reply at 4 am and when you reply you have to wait 24hr for them to send you the same message. They dont care to assist. This is the email i have received since 1/13. They dont even have supervisors. This is insane!

A copy of the email below.

2025-02-20 14:17:56GMT+0800
Good day!

We can no longer proceed because the relevant team has confirmed that it was delivered satisfactorily.
Please feel free to include any additional questions in your response. You may be sure that every problem will be addressed promptly.

Best Regards

SHEIN Customer Service

They do not have any way to reach them! I was charged for an order I did NOT place and was never send an order number so there was not way to return $300 worth of clothes I DON'T WANT! I've emailed them and opened disputes with PayPal AND sent 20 emails to Shein. They only send a generic response stating "they're sorry I had a bad experience with them." This is so crazy.