Shein
Questions & Answers
Here’s what buyers have asked with answers from Shein staff and previous consumers.
305
questions answered
0%
answered within 1 day
Answer:
They asked me 8 times to change my review! And offered me $15 out of my over $100 that I spent as a refund. "consider it carefully" consider the fact that this company steals brands
By gabi s., over a year old
Answer:
Hi SHEIN takes about 2 to 3 weeks if your from the uk or USA and Ive order a few things from and the clothes are amazing Im from the uk but if youre from any where else it might take longer
By Hanah M., over a year old
Answer:
Do not waste your money on this website, they are very disrespectful, and they do not help their customers. It was one of the worst shopping experiences ever.
By K P., over a year old
Answer:
It is a hit and miss. Some items are OK but others are made by them recreating clothes from other companies and the fabrics are literally table cloths of worse. It is best to look at the photos of clothing posted by the users themselves and not she inside. I wouldn't purchase anything they add themselves. Also, to let you know how long it takes. I ordered a few items on April 15th via express shipping and they still haven't shipped them. It is JUNE!
So I would save your money and shop at other sites even if they're a bit more expensive.
By Valeria C., over a year old
Answer:
Answer:
I personally have only ever purchased off of their website. I got my clothes in a good period of time and sure some of the clothes didn't fit the way I needed them too but that's the risk you take buying online without trying something on. I found the clothes to be a good quality. I would compare the quality of items I received to be similar to that of like forever 21 or urban planet. No where is going to be perfect and you have to use your discretion when purchasing something. Obviously you're not going to get this intricate beautifully crafted A+++ quality item for like $13, but I would say the quality was better than I had expected given the pricing.
By Tayler H., over a year old
Question:
How long will my order take to get to me? Approx? Is this company located outside of the USA?
Answer:
My order took four to five weeks. The clothes weren't at all how they looked online either.
By Jenna B., over a year old
Answer:
Whatever you do, don't order anything from this site. The shipping took 3 weeks, even after I had paid for express shipping. Further, the items are SO CHEAP, and their return policy is so terrible, that I literally threw items out... Don't think anyone at a thrift store would even want them.
By K V., over a year old
Answer:
Answer:
Yes, no phone no., bad reviews will get their attention immediately. Worst online shopping experience ever.
By Lisa C., over a year old
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Typical questions asked
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