Priceline

I usually book through Priceline. And this time was no different. I booked my airline tickets through them and when I went to pay they took my money from account but did not send me confirmation so I called them and they stated that they did not have a return flight so it was cancelled but they still took the money from my account and said that it would be refunded in 7-10 business days. Well being the fact that I needed the flight that week I was out of $1500 and no way to receive it back. To say the least I had to go to the airline and purchase the tickets that way. I also booked my rental car through them. BUT when I got to the airport they notified me that they could not honor the booking because they did not have any vehicles and that there must be a glitch in the Priceline website. So here I was stranded with no rental car and no way to get to my destination. This was the worst experience I have ever had with them. I will never book with them again unless it is a hotel only!

I got very sick the day before I was supposed to stay at the hotel. I tried to just change my hotel reservation from the day I was supposed to arrive to the following Saturday and never heard back from them. I did buy the cancellation policy as well. I wish I had looked at the reviews before I booked. Lesson learned.

Priceline changed an existing reservation but did not tell me that it was non-refundable. I called the hotel to confirm and they could not find my reservation so I made another reservation at a different hotel because the original hotel was completely booked. Priceline refused to refund me saying the reservation was non-refundable. It turns out that they booked it reversing my first and last name. Now I have two reservations paid for and no refund. I will never use Priceline again. NEVER!

I was trying to book a round-trip air ticket from Atlanta to Vancouver. I selected a fare for the trip, and after going through all the steps, it said the fare was sold out and to try another one. I repeated this process many times, but the result was always the same. Priceline shows cheaper fares to attract visitors to their website and earn more from advertisements, but you can't actually find the fares they advertise. It's a waste of time and very frustrating for customers. I will never trust Priceline again.

Booked a rental car from "Routes Car Rental" in Cancun through priceline for 6 days. Booking details said that CDW was optional and counter people would try and upsell this insurance to us. Once there, we were told that this insurance was mandatory. Tried to walk out but the priceline booking said that it was non refundable so walked back in as to not lose the $244 we had already paid for the 6 day rental. Mandatory insurance was $85 a day so around $700, bringing the 6 day total close to $1,000.
Got back home and tried to contact priceline to dispute this charge and was told that I had to go through my bank and dispute the charge on my credit card, which got me nowhere since I used the chip/PIN to do the transaction. Quite the scam these people have going.

Booked a car with them weeks ahead of time for San Diego, CA (SAN) airport to visit my son on base. When I arrived at the rental counter, I was told that they booked the car for pickup at the Tijuana, Mexico airport. The agent says it's a common issue with them because they list the Tijuana location as a San Diego location but all reservations show the "SAN" airport. Trying to call them is a joke and when I finally talked to a service rep; she told me there was nothing they could do and I would need to have the rental agency change the reservation. The rental agency said they couldn't change it, the reservation needed to be changed by Priceline. The ONLY other option from Priceline was to cancel the reservation and they credit me the upfront fees without a cancellation fee... WTF! So glad they would wave a cancellation fee for an issue that was their fault! I was beyond pissed with the customer support and their managers; I will never deal with the pathetic company again! Also, I was told by an agent after booking another car with the rental agency that they would reimburse me the difference for the fee since they screwed up. Submitted a claim and they denied the claim!

I booked a three-night stay at a hotel, as I was paying for it on-line, the confirmation page gave me the wrong day, in the wrong month. I spoke with Lauren who told me that I would get the three days for the price of one, because of the error. I went to the hotel, and the next morning I decided to check on the status of check out, and a good thing I did, because she had me checking out that morning. Priceline-Never again! I can't even give them one star, but I had to.

Never trust Priceline. I will never use them again. I paid the extra fee for cancelation insurance and now that I want to cancel they are denying the cancelation.

Thier ticket said free carry on bag...I had to pay 99.00 for a carryon bag...fought with price line for 2 months and many many hours of customer service...these people are liars telling me that a refund is in the mail several times. Do not trust these people!

Priceline's Bundle and Package Deal – Buyer Be Aware!

I purchased a Priceline bundled Flight and Rental vehicle package from their website. I paid extra per person so that I could adjust and make changes. As is life, a change was needed, and I called Priceline customer service several days prior to the trip to change the dates of my trip. Priceline customer service informed me that the extra charge did in fact allow me to change my flight, however the rental vehicle was non-refundable.

Issue: Priceline sold me a Bundle / Package deal that wasn't ACTUALLY bundled! I paid extra to be able to make adjustments and lost more funds in the end.

Priceline's Bundle / Package deals with upgrade charges are just a way for the company to rob customers and make more money for their company.

Poor form – Priceline!

Poor Form!