Pick N Pay

I placed an order online on the pick and pay website for groceries to be picked up at a pick and pay that's near me. I was charged twice by them. I've been calling them all day and nobody is assisting me. I called the bank and the bank said it's a pick and pay issue. I'm basically in limbo now because of this. Never will I ever buy from them again. Some of the agents too aren't knowledgeable and cannot speak proper English which makes matters worse!

On Friday I placed An order, it's Saturday I am still waiting. Phoned support So many times telling me the driver is on his way... Bull$#*! terrible service.

On the 14nth of October 2024 at 16:37 I bought bread at pick n pay Ravenswood, the bb date was 17 October, when I got home the bread didn't look fresh it looked as if it's been there for weeks.

One of the worst service providers ever especially the one in Kaalfontein as you Wil order today and they will deliver tomorrow or within a couple of hours and this has happened to me a 3 times when you call customer service they will tell you that there is a problem with service provider but still advert it as 60 minutes delivery.

Very poor service. There is always an item missing or the store near me goes offline which prevents me from placing an order for several hours. I always tip on the app and give an extra cash tip. One time my order took almost 3 hours. It's not the drivers that's an issue, it's delay in store and the processing of the order. Why call it 60 minutes if you are going to take 2 to 3 hours. Also when you call customer service you can never understand the agents. They don't articulate when they speak making it difficult to understand them.

On line shopping is always a risk of not receiving your chosen items. This week I spent over R2k to receive half an order.?Simple items like Bananas (see my attached list no stock!. A missing item was also reimbursed. Then I had to fight to ensure they amended the full payment with my bank. It was only done today. I shall never buy online from them again.

I ordered food from pnp asap bloemfontein. The driver claimed he gave me the food and he didn't. When I ask him he blocked me. I know it's supposed to show on the app when your food has been delivered but it's blank. So I just bought food for the driver. The management is not even helping me they are putting me on hold one of them even ended my calls he never got back to me

Worst service ever! I made a purchase on the pnp asap app at 13:20 and now it's 16:00 and my order still hasn't arrived. The status is stuck on order received ever since! Estimated delivery time was 14:00 and now the time increases every 30 minutes. Now it says I must expect my order from at 16:30-17:00 for an order made at 13:20?

I called the customer services for over an hour and no one picked up. This is the worst service ever. I will never waste my time like this again. Kissed!