JC Penney

After you buy from them and have a problem good luck getting help from them.It took me over a week of fighting for our money back of something we did not receive. Finally we had it disputed from our credit card and finally success from the credit company.Customer service at Jc Penny is useless and don't care to help you and give excuses that don't make any sense. We will no longer ever but from JC Penny online or in there store!

All JCPENNEY stores want is for you to open a credit card! Marlin from corporate gets a huge bonus if the stores meet their quotas! Disgusting

Every time I go to the JCPenney in Waco there is an assistant manager named Rachel she is giving the company/corporation a bad image and reputation. She is very rude disrespectful discriminating and un professional in many ways I go there because my daughter attends Baylor university. I wouldn't make a big deal about any one or any place but she treated me and other people so awful that someone needs to coach her or train her better

I was promised delivery by today, it's still not in USPS hands. JCPENNEY will continue it's death spiral as they can't get fast customer service into their business model.

I purchased a table set; it was delivered damaged! Annoying but no one's fault. We drove the product 70 miles to return the damaged set. I went directly thought the web site for the return process. The email instructed me to print or show the return label and bring to the nearest location for exchange or return. When we arrived, we were abruptly told they will not accept the return at that location. I showed an associate and the manager my email. They were not happy about the return, my husband put it all on the flat bed and brought it back for the associates. As i was going back to finalize the credit, i heard the associates speaking about it on their walkie system saying that i should have called etc. Wait? What? Why should i call when the return policy clearly states what to do. I think it's an internal issue and not one with me. Between the treatment and literally being talked about is unacceptable! Oh, and not one apology for the inconvenience of the damaged item.

JCPenney's delivery service is a nightmare. My order arrived weeks late, and when it did, the items were damaged and incomplete. Customer service was unhelpful and offered no solutions to rectify the situation. JCPenney, you need to overhaul your delivery process if you want to keep customers happy.

Part of my order I received before the delivery date and one item is still waiting for UPS to pickup since December 15. One item cancelled by JC Penny 4 days after order. Call to order another item assured it was in stock.only to be canceled again this is the worst service I've ever received the ordering system is not organized properly.

They have closed every store in my area, so I ordered online last year. They charged me THREE TIMES for that purchase and I never could get a response when I tried to get it resolved and the money repaid. We do like their clothing, so I foolishly ordered several items this year, which should have arrived weeks ago. They seem to be nonexistent. I guess we are done with them, sadly. Anyone have an alternate store similar to the OLD JCPenney?

If I could do a negative 10 I would. Customer service is a joke. JCPenney is not the company it once was. I ordered two pairs of Puma sneakers. I received both in a plastic bag. One was in it's usual box the other wrapped in plastic. Needless to say the one wrapped up in plastic was all crushed and bend, not looking new at all. In fact looks like I got them from a flee market. Called customer service he says oh no problem take them to store for a return/refund. WHAT. So the whole purpose of ordering online is to avoid going to the store yes/no? Plus the stores don't ever have the size I ordered, which is why I ordered online. Also they were for a birthday present tomorrow. So thanks JCPenney. Now I have two choices which aren't really choices for me #1 return. And not give my grandkid the one thing they wanted #2 give him these shoes that look like they're not new. PLUS where's the box?

I made an on-line purchase while in the Wiregrass store. As of that point, JC Penney decided to start referring to me by my deceased (2008) mother's first name. They even used her name on the mailing label for the item I ordered! They have formally refused my request to fix this error. They have referred me to THEIR BANK? Can you imagine? All emails call me Corinne and the mailing label showed Corinne instead of my name Lynne. I'm done shopping there.