JC Penney
Questions & Answers

Here’s what buyers have asked with answers from JC Penney staff and previous consumers.

questions answered

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Question:

On this past Tuesday I stop in at JCPenney to look around, I didn't have my credit card neither did I have my 25% off coupon, needless to say I did make a purchase, I told the cashier that I didn't have neither one, she said I can look up your credit card but you need the coupon to get the 25%off, I've shopped there before and other cashiers have given me the coupon sale because they have a scan sheet at their register, I bought the items any way but I think I'll take my items back for a refund and I won't be shopping there anymore! Poor customer service with an attitude...

Answer:

I believe that there is a policy related to coupons. The clerk did look up your. Credit card. If you had been shopping at a grocery without your coupon it would have been the same. It is nice that at times they have made an exception for you which was good customer service on their part. Perhaps you had a new clerk that was still training or very busy. You should not blame the store for one instance with one employee. You also should not expect special treatment just because someone has bent the rules in the past.

By Shirley M., over a year old

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