Afterpay

The worst customer service. Endless emails to confirm identity, lying about calling you. Dropping complaint for non responsive a

Afterpay will steal your money and ADMITN IT if you do not recieve an item or return an item. They will simply take both your money and the money from the merchant - double the profit.

I've been a loyal Afterpay customer for years, always paying on time or ahead of schedule, and worked my way up to a decent spending limit. However, my recent experience has completely shattered my trust in this company.

I entered into a payment plan after being laid off from work, and despite making every payment on time and paying off the balance within just two weeks longer than the original order timeframe, Afterpay slashed my spending limit by 90%. All I needed was a slight extension to streamline my payments, and I managed to pay everything off in good faith—yet, they still punished me by gutting my limit.

What's even more infuriating is seeing how others who missed multiple payments or entered several payment plans in the same year had no real impact on their spending limits. Afterpay clearly picks and chooses who to penalize, and their so-called "responsible spending" rules are inconsistently applied. It's obvious there's no fairness here.

My advice? Do NOT enter a payment plan or hardship arrangement with Afterpay. Let your payments go late if you have to and pay them at your convenience. You'll likely be treated better than if you tried to work things out with them like I did. Based on my experience, they don't reward responsible behavior—if anything, they punish it.

I was laid off, picked up a second job, and paid every 2 weeks to honor my payments, and yet, Afterpay ruined my financial flexibility. They didn't even offer a compromise, like cutting my limit in half, which would have at least allowed me to get to work. Instead, they wiped out 90% of my limit, leaving me with nothing.

This company pretends to care about its customers, but their practices are shady and unethical. I may dispute my payments and will be posting this review everywhere I can to make sure others know what they're getting into. Don't trust Afterpay to have your back. They pick and choose who they help, and if you're in a tough spot, they may just leave you hanging.

These guys are just money hungry bustards with absolutely no care factor or loyalty to thier customers what so ever. You cam be a loyal customer for years with perfect payments and when something goes wrong by accident they will.just cut you off for 12months without a care in the world which makes you feel used and unimportant to the company even.though you were probably a customer who helped build the company to where it is today. They don't give a $#*! about thier customers and they don't deserve customers full stop.

They just starting selling gift cards. Unfortunately they dont work and they take zero accountability for this. Beware and dont purchase.

Used afterpay five times and paid all orders quickly and before the due dates. Now Everytime I place an order it is denied. They send an email claiming my credit score however they insist they do not check credit scores. Trying another service who treats good customers fair.

Once upon a time this app was great. I built up over $1,300 in available spend and never had any issues…until I did. There was fraud on my card, I had to change my number, which I alerted them of and yet still I was assessed 2 LATE PAYMENTS regardless of the situation. For this they TOOK AWAY ALL of my available spend. A year later it's back to over $1,000 and now any purchases I attempt to make are being declined with zero reason given. (I only have 3 open orders for barely over $200 so that's not the issue.) Meanwhile I've never had one issue using Sezzle and your available spend grows far faster, don't bother with Afterpay, it's almost useless now. That's a screenshot from today and I cannot place an order with them. 😂😂🤷‍

The customer service for this company sucks trying to get a hold of them is a pain in the $#*!. We have to go through the app messaging him back-and-forth. They never respond when they said he do. It takes almost 10 hours or 24 hours for them to respond and there's no number to call them so if they call you, you cannot call them back, this is a messed up

I'll be in a customer have to After Pay Eight years or more my account I have not been able to use it for some reason I reached out to him to let them know. I have not gotten nowhere and this been going on for two years that I have not been able to use my account and I have not gotten nowhere so now is going on three years. I just want to be able to use my account get the right responding and it is messed up when you cannot get no one to talk to they think that chat thing is better to use than anything and is not

The concept and app is self is much as expected. Errors here and there, nothing that should not be unable to be corrected. The issue you run into is how very literally subpar their customer service is. They're lazy, rude, and incompetent. They do not know how to do their jobs. I heard this from many people and stupidly ignored them. Please don't shop there, you'll regret it.