If I could give less than 1 star I would.

PNP ASAP is the worst app with the worst customer service, every time we order there is some sort of issue.

Sunday the 17th of March 2024 was the cherry on the cake.

We ordered some meat, 2L cold drinks and garlic bread on their app as I forgot to get it from the shop earlier, after we ordered they said the items were not in stock. (even though I saw it at the shop earlier that same day)

As annoyed as I was as this always happens we just let it go, they "refunded" us so we could just end up spending more money the next time we order.

When the delivery guy was close we got a notification and went outside, the driver drove straight past us racing, and as the app is not user friendly what so ever we had no way of telling him he drove past us, so we ran down the street trying to catch up to him.

He drove so fast that it was not possible to stop him so we simply waited for him to come back whilst tracking him on the app.

About 5 min later we saw he turned around heading back our direction, when we saw him coming down the street I told my wife to stand in the left lane and I'd stand in the right lane to get him to slow down and stop. (This was not even in our street so we had to walk all the way back home)

When he came to a stop he was very rude, and said he canceled the order we already paid for and said they will send someone else, needless to say I got upset and angry as my order was right there in his box on the bike and because he was being extremely rude, I had to block him from leaving and called the head office in Cape Town to resolve this matter.

They eventually told him to leave the stuff with us, and promised to call me tomorrow (Monday the 18th) which clearly did not happen.

So being annoyed we just took the stuff and went back home to enjoy our evening, only to see that the pork chops we ordered was R30 less then what we paid for, and head office said that just because something is in stock at the physical PNP store does not mean it is in stock for the PNP ASAP.

What a load of nonsense.

I will NOT recommend PNP ASAP at all, rather use Checkers 60/60, way better app, friendly drivers and fantastic customer support.

PNP ASAP lacks in all aspects compared to Checkers delivery app.

I am still waiting for feedback and my so called "refund"

In summary:
They overcharge
Had to chase and fight with a terrible driver
Very bad customer service
They lie about what's in stock

Good Day
I'm writing this email to complain about the treatment I received at Pick and Pay,Doringkloof
I work and reside in Pretoria,Centurion,Doringkloof
I shop at Doringkloof Pick and Pay every day there is no single day that passes and I do not spend my money at Pick and Pay
Yesterday 2023/09/18 I was falsely accused of shoplifting 2 Holsums worth R12.99 each.
After I finished paying for my items I proceeded to the exit and at the door I was stopped by a security personnel and she asked for my till slip which I gave her
As surprised as I was I didn't want to cause a scene. She further demanded that she searches my bank and I asked her why should she do that because I could see that other people were not being searched.She explained that I was caught by cameras taking 4 Holsums and only paid for 2 of them. She opened my bag to look for the stolen items touching my personal stuff and violating me and the only items she found were the ones I paid for,I even opened my jacket so that they can see that I did not hide the items on my body. My colleague /neighbor was not searched

I then went to complain this morning 2023/09/19 regarding the incident and to request the footage of me taking 4 items and only paying for 2.
The Manager on Duty Nomsa was shocked by the incident as she knows me coming to the store every day took my contact details and promised to contact me. She then explained that I will have to go to the police station to view the footage which is adding to my trauma after everything that I endured I now must go to a police station embarrass myself further and tell officers about being criminalized for a mere Holsum making me relive what happened.
I was left humiliated and ashamed,there was evening rush at the store people were looking at the whole drama and was only told sorry by the security's and told to go.
How can I be treated like a criminal in my neighborhood supermarket, a place where I spend my hard earned cash every day without fail?
Is this the thank you I get for supporting your business?
Regards
Humiliated ex Customer